Desktop Support Technician

Desktop Support Technician

Randolph Public School District – Randolph, Massachusetts

Starting Date: Immediately

Position Type: Full-time

Salary: $58,000 Per Year

Job Categories: Support Staff >
Computer Support, Support Staff >
Network Services

Randolph Public Schools is searching for a highly skilled and motivated Desktop Support Technician to join our team. The ideal candidate has a strong understanding of desktop operating systems, routinely thinks outside the box to solve problems quickly and provides excellent customer service. The Technician will ensure each department achieves key customer service metrics by repairing computers and performing technical and system diagnostics as required.

Job Goal: To provide effective deployment, maintenance, and support of all business operational components, including but not limited to the configuration and deployment of multi‑platform devices, application of security policies, software installation and patch management, audio‑visual equipment, and management of networking technologies required to support an educational environment.

• Respond to all support requests and tickets.
• Maintain detailed inventory, maintenance, and support statistics.
• Ensure accurate data entry into the helpdesk system, including issue types, resolution actions, and correct associations with students/staff/assets.
• Diagnose and perform break/fix actions on student and staff equipment, such as Windows laptops and Chromebooks.
• Provide professional development training for staff when needed.
• Assist in developing effective and efficient maintenance practices.
• Deploy and maintain all desktop, mobile, and peripheral technology equipment.
• Maintain all software installations, updates, and patches.
• Perform additional duties as assigned by the Director of Technology.

• Strong understanding of Microsoft, Chrome, and Apple operating systems.
• Ability to read and understand technical manuals.
• Ability to multi‑task and prioritize projects effectively.
• Effective communication skills.
• At least one year of relevant experience (preferred).
• Bachelor’s degree (preferred).
• Experience with IncidentIQ, Power School, Blocksi, Google Admin Console, Clever, and other educational platforms (desired, not mandatory).
• Citizenship, residency, or work visa required.
• Valid Massachusetts driver’s license; required to travel between multiple locations.
• Ability to lift and carry objects up to 45 pounds.

The Randolph Public Schools (RPS) is an Equal Opportunity/Affirmative Action Employer. The RPS does not discriminate on the basis of race, color, creed, national origin, ethnic identity, sex, gender identity, disability, handicap, age, religion, sexual orientation or homelessness in admission to or participation in its programs and activities. RPS does not tolerate any form of discrimination, intimidation, threat, bullying, coercion and/or harassment that insults the dignity of others by interfering with their ability or freedom to learn and work.

The Randolph Public School system has moved to a paperless application process. Please submit all required documentation via School Spring and do not send follow‑up or additional paperwork or emails. If additional information is required, applicants will be contacted. Upon completion of review, selected applicants will be contacted directly by the hiring manager.

James Puccio, Director of Technology
70 Memorial Parkway, Randolph, Massachusetts 02368
Phone:
Email: puccioj.ma.us