IT Technician
Job in
Randolph, Norfolk County, Massachusetts, 02368, USA
Listed on 2026-09-12
Listing for:
May Institute
Full Time
position Listed on 2026-09-12
Job specializations:
-
IT/Tech
IT Support, Desktop Support, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
IT Technician
West Springfield | Chicopee
Full-time opportunity
We are seeking a dedicated, resourceful IT Technician to support our school's technology needs. This role is ideal for someone who enjoys working in a dynamic educational environment and is passionate about helping staff and students succeed through reliable technology.
This is an on-site position supporting our West Springfield and Chicopee locations and is not eligible for remote work.
- Provide technical support for Windows 11 desktops and laptops.
- Troubleshoot and resolve issues with printers, scanners, and other peripherals.
- Perform hardware repairs and upgrades on desktops and laptops.
- Support and maintain Office 365 accounts and applications.
- Assist teachers and staff with basic tech troubleshooting
- Maintain inventory of IT equipment and supplies.
- Collaborate with the IT team and vendors as needed.
- Assist with equipment moves
, technology setups, and deployments between school locations. - Document support requests
, troubleshooting steps, and resolutions as needed.
- Demonstrated experience supporting Windows 11 computers in a professional environment.
- Working knowledge of Microsoft 365 / Office 365, including common Office applications.
- Strong troubleshooting and problem-solving skills
. - Hands-on experience diagnosing and repairing desktop and laptop hardware.
- Experience troubleshooting printers, scanners, and other common peripherals.
- Basic understanding of networking concepts
, including Wi‑Fi, Ethernet, IP addresses, and connectivity troubleshooting. - Excellent communication and customer-service skills
, with the ability to explain technical issues to non-technical users. - Ability to prioritize tasks, manage multiple requests
, and work independently. - Ability to l
ift/carry up to 50 lbs
. - Strong attention to detail and a willingness to learn new technologies.
- Must have a reliable personal vehicle and the ability to travel between school sites as needed.
- Experience working in a school or educational setting.
- Basic networking knowledge (Wi‑Fi, routers, switches).
- Intune and Google Workspace knowledge.
- Experience with Active Directory and/or Microsoft Entra .
- Experience working with ticketing/help-desk systems
. - Relevant IT certifications such as CompTIA A+, Network+, Microsoft, or equivalent experience.
- Competitive Pay
: $55,000 - Generous Paid Time Off
, including your birthday as a holiday - Medical, dental, and vision insurance to keep you covered
- Paid training and certifications to support your career growth
- Tuition reimbursement & loan repayment assistance for your future
- 403(b) Retirement Plan with employer match
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