Quality Analyst

Quality Analyst

Job Category:
Quality

Location:

Stoughton, MA 02072, USA

Key Responsibilities

• Collect, analyze, and interpret quality and operational data to identify trends, risks, and improvement opportunities
• Track and report key performance indicators (KPIs) such as PPM, defect rates, returns, SCARs, corrective actions, and process performance
• Develop dashboards and visual tools to support management decision-making

Continuous Improvement & Process Optimization

• Identify and lead continuous improvement opportunities related to product quality, inspection methods, warehouse processes, and supplier performance
• Support and participate in Lean, Kaizen, and structured problem‑solving initiatives
• Facilitate root cause analysis using methodologies such as 5 Whys, Fishbone, Pareto, and A3
• Partner with Operations and Warehouse teams to reduce waste, variation, and rework
• Measure and validate the effectiveness of improvement actions using data and KPIs
• Recommend process, tooling, or system improvements to prevent recurrence of quality issues

Supplier & Product Quality Support

• Analyze supplier quality performance and identify improvement opportunities
• Support supplier corrective action requests (SCARs) and verify long‑term effectiveness
• Assist with incoming inspection strategies and risk‑based inspection approaches

Corrective & Preventive Actions

• Drive corrective and preventive action processes from problem identification through closure
• Track action items, due dates, and effectiveness checks
• Ensure corrective actions are aligned with prevention and continuous improvement principles

Customer & Internal Quality Support

• Support customer quality issue investigations and data‑driven resolution
• Analyze customer returns and complaints to identify systemic improvement opportunities
• Collaborate cross‑functionally to improve customer satisfaction and quality consistency

Documentation, Systems & Compliance

• Maintain quality documentation, records, and improvement logs
• Support internal audits and quality system compliance (e.g., ISO 9001, IATF 16949)
• Assist in updating procedures, work instructions, and standard work resulting from improvement initiatives

Required

• Associate's or Bachelor's degree in Manufacturing, Supply Chain, or related field, or equivalent experience
• 24 years of experience in quality, continuous improvement, or operational excellence roles
• Strong analytical and problem‑solving skills
• Proficiency in Microsoft Excel and basic data visualization/reporting tools

• Continuous improvement mindset
• Data‑driven decision making
• Cross‑functional collaboration
• Process mapping and analysis
• Strong written and verbal communication skills

Associates or better in Engineering.

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