HVAC Support Specialist

Mastercool Inc. — a global leader in air conditioning service tools and equipment — is looking for a reliable and tech-savvy Support Specialist to join our team at our Randolph, New Jersey headquarters.

If you enjoy helping people, solving problems, and working hands-on with tools and equipment, this is a great opportunity to grow with a well-established company.

• Provide phone assistance to customers to resolve product issues and inquiries
• Guide customers and technicians through simple repairs and maintenance
• Receive and process returned products (RMAs)
• Provide accurate estimates for repair
• Document customer interactions and resolutions

• High school diploma or equivalent
• Basic mechanical knowledge and comfort working with tools
• Strong communication and customer service skills
• Attention to detail and solid problem-solving abilities
• Experience with order or quote processing required
• Experience with Microsoft Office products
• Bilingual in Spanish is a plus
• Experience with Infor ERP system is advantageous

• Competitive salary
• Health, dental, and vision insurance
• Health Savings Account (HSA)
• 401(k) with company match
• Profit sharing
• Paid time off (PTO)
• Long-term career growth opportunities

The hourly rate for this position is $20.00 an hour.

For over 40 years, Mastercool has been a trusted name in the HVAC and automotive industries, with products sold in over 76 countries. We pride ourselves on innovation, reliability, and a customer-driven mindset.

Mastercool Inc. is an Equal Opportunity Employer M/F/Disability/Veteran