Quality Manager

SUMMARY

The Quality Manager is responsible for leading, governing, and continuously improving the company’s Quality Management System (QMS) to ensure compliance with AS9100, ISO 9001, regulatory, and customer‑specific requirements. This role translates quality strategy into disciplined execution across inspection, auditing, corrective action, supplier quality, and continuous improvement.

Reporting to the Director of Engineering & Quality, the Quality Manager serves as a key member of site leadership—driving product conformity, reducing risk and cost of poor quality, strengthening customer confidence, and fostering a culture of accountability, integrity, and continuous improvement across the organization.

This role is expected to strengthen Quality system maturity, reduce risk and cost of poor quality, and build a high‑performing Quality organization that supports sustainable business growth.

• Client Oriented – Focus on developing long‑term relationships, products, and services that meet client needs.
• Open – Communicate honestly and transparently about capabilities, challenges, and solutions.
• Nimble – Think critically, respond quickly, and adapt effectively to changing priorities and situations.
• Necessary – Recognize that every role contributes to organizational success and take ownership of outcomes.
• Engineering Mindset – Approach challenges by developing practical, thoughtful solutions regardless of role.
• Continuous Improvement – Actively seek opportunities to improve processes, performance, and personal development.
• Teamwork – Collaborate effectively with coworkers, leadership, vendors, and clients to achieve shared goals.

• Championing a strong quality culture by setting clear expectations, modeling desired behaviors, and holding teams accountable to standards and core values.
• Define and deploy the site Quality strategy aligned with business objectives, customer expectations, delivery performance, and cost of poor‑quality reduction.
• Serve as a trusted advisor to senior leadership by providing data‑driven insights, risk assessments, and recommendations impacting operational and strategic decisions.
• Lead, mentor, and develop the Quality organization (Engineers, Technicians, and Inspectors), establishing goals, training plans, performance expectations, and succession readiness.
• Own, maintain, and continuously improve the Quality Management System (AS9100 / ISO 9001), ensuring effective governance of procedures, records, audits, training, and management reviews.
• Ensure compliance with customer, contractual, regulatory, and internal requirements throughout product realization, manufacturing, and change management activities.
• Establish and govern the corrective action and risk management systems, ensuring effective root‑cause analysis, sustainable prevention of recurrence, and proactive mitigation of quality, supplier, and process risks.
• Administer the Material Review Board (MRB) process, ensuring timely nonconformance analysis, disposition, documentation, and customer coordination when required.
• Plan and oversee internal, external, customer, registrar, and supplier audits, including preparation, execution, corrective action responses, and effectiveness verification.
• Establish, govern, and ensure effective deployment of process documentation and controls—including SOPs, PFMEAs, control plans, work instructions, SPC, and Cp/Cpk—ensuring ownership, consistency, and disciplined revision control.
• Establish, monitor, and report quality KPIs (scrap, rework, escapes, audit results, corrective action effectiveness), driving continuous improvement initiatives and measurable reduction in COPQ.
• Serve as the primary quality interface for customers and strategic suppliers, partnering cross‑functionally with Engineering and Operations to support NPI, design transfer, issue resolution, and sustained compliance.

• Leadership & Influence – Able to lead through influence, set direction without direct authority, and drive accountability across functions.
• Collaboration, Leadership & Execution Ability – Brings a positive, team‑centered mindset that fosters collaboration…