Billing Associate

Job Specifications

Black Hills Energy is people powered and purpose driven. Our team uses the power of energy to improve life for over one million customers in 800+ communities across the West and Midwest. We seek talented, caring people who embody our core values and contribute to a culture of inclusion and growth. As an organization, we believe the best part of working on our team is our commitment to making tomorrow better than today-for our customers, communities and each other.

Responsible for analytical review of billing processes for accuracy in monthly bills, invoices, and specialty billing. Utilize the business software system to monitor billing transactions and resolve account discrepancies. Monitor meter communication from the field to the software system for accuracy.

$18.58 - $28.20 per hour (This posting includes the full pay range for this position. Pay is based on a number of factors and may vary depending on job-related knowledge, skills, experience, and internal equity.)

Billing Supervisor

Rapid City, South Dakota

• Oversee the measurement of customer usage against their predefined scope and rates to determine applicable charges and manually estimate usage as needed per tariff guidelines.
• Process billing for residential, commercial, specialty and tax-exempt customers.
• Work closely with contact center, local office, state leadership, dispatch, meter techs, accounting, regulatory, internal/external audit, and compliance to complete adjustments to residential and commercial accounts per estimation/back billing guidelines driven by tariff, scheduling orders to investigate usage, misreads, diversions, non-registering meters, meter changes, bill estimations, damaged meters, etc. to resolve billing discrepancies/safety concerns.
• Support marketing to ensure correct non-utility billing.
• Monthly review/correction of unbilled use in multiple reports to reduce revenue loss.
• Update accounts as requested for rate corrections, meter pressure updates, customer card read corrections/compliances.
• Research and explain gas, electric and non-utility billing procedures, correct billing accounts, and perform billing adjustments.
• Build Service Investigation Orders for high/low usage, misreads, diversions, non-registering meters, meter changes, meters not set for billing, too many estimates, damaged meters, etc., to resolve billing discrepancies.
• Process residential billing related CC's.

• Promote safety, compliance, continuous improvement, and partnership with internal customers.
• Drive operational excellence with quality and quantity of daily work achieving audit and other quality standards monthly.
• Execute our Energy Forward initiative, identifying and executing meaningful continuous improvement projects that result in measurable and recurring O&M expense reductions.

• High School Diploma or equivalent.
• No experience required. Training provided.

• CIS+ knowledge.
• Excel knowledge.
• Strong attention to detail, with a motivation to embrace processes that lead to accuracy.
• Problem solving, analytical mindset, with ability to make decisions independently.
• Time management and organizational proficiencies.
• Strong written and verbal communication skills.
• Excellent verbal and written communication and presentation skills with the ability to communicate to a wide customer base.
• Ability to be effective in a fast-paced environment.
• Strong interpersonal skills with a focus on customer service, both internal and external.
• Ability to thrive in a team environment sharing common goals and expectations.

This description is not intended to be an all-inclusive list of responsibilities, duties, and requirements for employees in this position. Job descriptions may and do change periodically. Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the agreement will apply.

We are a customer, growth and safety focused utility company that is dedicated to our communities. We improve life with energy as an energy partner of choice. Our diverse culture fuels unique…