Senior Secretary

Job

Agency:
Department of Revenue - Business Tax Division

Location:

Rapid City, SD

Salary: $18.80-$21.14/hr, depending on qualifications

Pay Grade: F

Closing Date: 02/27/2026

Performs professional and secretarial functions or high-level clerical support functions, characterized by freedom to establish and implement procedures relative to assigned duties.

Lead contact for sales tax collections for special events, explaining applicable taxes, working with event coordinators to distribute tax returns, gathering vendor lists, performing follow‑up collections, and handling special projects that require independent decision making.

• Greeting customers
• Answering and routing phone calls
• Establishing and maintaining computerized or manual files
• Receipting money
• Data entry
• Imaging documents
• Assisting walk‑in customers with completing applications
• Processing incoming and outgoing mail
• Making changes to taxpayer accounts based on information from taxpayers and tax program staff
• Answering inquiries from taxpayers regarding tax obligations

• Health Insurance ($0 employee‑only premium option)
• Well‑Being Program
• Employee Assistance Program
• Dental Insurance
• Vision Insurance
• Health Savings Account
• Basic Life Insurance Coverage (free to employees)
• Membership in the South Dakota Retirement System
• Vacation Leave (15 paid vacation days per year)
• Sick Leave (14 paid sick days)
• Paid Family Leave (40 hours per week for twelve weeks for birth or adoption of a child)
• Military Leave (15 paid days per calendar year)
• 11 Paid Holidays
• Longevity Pay
• Semimonthly Pay Periods

This is a full‑time position with the Department of Revenue - Business Tax Division. For more info visit (Use the "Apply for this Job" box below)..

Excellent communication, customer service, teamwork, organization, and computer skills. Must handle stressful situations, switch quickly between tasks, and work independently.

• Business English including grammar, spelling, and punctuation
• Modern office equipment, practices, and procedures
• Microsoft Office Suite

• Communicate information clearly and accurately
• Prioritize work, maintain confidentiality, and work with diverse individuals
• Establish and maintain effective working relationships with customers and office team members
• Accomplish assigned professional tasks
• Organize and coordinate activities
• Research and compile data
• Exercise tact, patience, and discretion in communicating and dealing with persons of varying backgrounds and temperament
• Operate a variety of office equipment
• Enter or retrieve data from computer systems
• Make logical decisions to help customers

Eligible for Veterans’ Preference per ARSD 55:10:02:08.

NCRC:
If you possess a National Career Readiness Certificate, please submit it with your application. A certificate is not required to be considered.

The State of South Dakota does not sponsor work visas for new or existing employees. All hires must verify identity and eligibility to work in the United States and complete an Employment Eligibility Verification, Form I‑9. E‑Verify will be used upon hire.

Must apply online:  Email resumes or submissions will not be accepted.

South Dakota Bureau of Human Resources
Telephone:
Email: careers.us
/workforus

‘An Equal Opportunity Employer’