Mortgage Servicing Manager

Who We Are

We have the fundamental belief that we, as an organization, can and will improve lives. Rooted in the centuries-old credit union philosophy of people helping people, we maintain a simple premise. Those we interact with will receive equal and just treatment, devoid of intolerance, false judgment, racism, or discrimination of any kind. We must not accept less if we are to fulfill our mission, "We Improve Lives."

This mission empowers us to serve the greater good and to make a difference in our world. Our cooperative structure creates a cycle of mutual assistance towards the common goal of the financial well-being of members.

At Black Hills Federal Credit Union (BHFCU), we’re committed to improving the lives of our members every day, and we look for people who share that passion. Don’t have a ton of financial industry experience? No problem. Our onboarding includes an orientation program with ongoing training to help staff further their career at BHFCU by building on their existing strengths.

• Directly oversee the day-to-day operations of mortgage servicing and post-closing functions, which includes assisting in the day-to-day administration of the core mortgage servicing system (proper setup and maintenance of loan information), servicing mortgage loans, submitting loans to the secondary market, performing periodic post-closing audits, and completing required seller/servicer audits and QC functions.
• Directly oversee the entire mortgage construction portfolio to make sure it is being run effectively for draws, timelines, budget, inspections, and final clear title.
• Directly mentor and manage mortgage servicing employees and provide support to the Mortgage Operations Manager.
• Monitor activities related to mortgage loan servicing, including calculating, and providing payoff information to members and third parties, verifying the accuracy of funds received and processing payoff checks, completing satisfactions on paid in full loans, processing loan modifications, and requests for partial release of property are completed in a timely manner.
• Ensure member requests are responded to in a timely manner, along with any questions and complaints concerning all aspects of servicing functions, notifying members of information related to the servicing of the loan, and providing information related to other services.
• Oversee documentation needed on loans is timely and correct within the core mortgage servicing system.
• Oversee the day-to-day administration of regulatory escrow compliance requirements, payment processing and contact with the tax service providers, tax authorities, hazard and flood insurance carriers, private mortgage insurance companies and any other third parties related to the processing of escrow items.
• Generate annual notices and ensure proper distribution to the members, including but not limited to 1098 tax statements and mortgage insurance notices.
• Directly monitor any unpaid tax and insurance items on non-escrowed loans and lapse of insurance coverage on all loans has proper follow up with a member(s), tax office or insurance carrier to ensure the account is within compliance requirements.
• Conduct all personnel functions in accordance with applicable policies.
• Direct, motivate, hire, and coach mortgage servicing personnel and post closers;
  Administer timely performance appraisals. Attend/facilitate scheduled meetings and provide necessary training.
• Oversee annual tax payments and escrow analysis for each applicable loan according to regulations, assist with the explanation of escrow analysis to members and be able to provide in-depth details.
• Responsible for proper setup and maintenance of loan information on core mortgage servicing system, and all follow-up paperwork including processing payments, distributions, allotments, automated payments, payment corrections, PMI notices, construction statements, and late notices.
• Responsible for ensuring that the daily balancing of all servicing related general accounting ledgers and any monthly reports are distributed as needed.
• Ensure administrative and operations compliance with Federal and State laws and regulations applicable to BHFCU.
• Promote the…