Dispute Specialist

Location:

Corporate Office - Rapid City, SD 57702

Category:
Banking

Responsible for handling all necessary tasks for proper processing of disputes across all payment and card channels.

• Research and resolve card and payment related discrepancies and disputes.
• Provide support to members and staff with person‑to‑person and account‑to‑account payments, including reviewing and adjusting limits, determining cause of denied transactions, handling disputes, and escalating issues as necessary.
• Responsible for the accurate and timely preparation and follow‑up of disputes, charge backs, and card fraud claims; monitor and verify accuracy of incoming reports and documentation; complete and file insurance claims for card fraud losses.
• Reconcile applicable GL subsidiary accounts, post transaction exceptions, chargeback‑related settlements, and write necessary accounting vouchers and entries.

• Perform other duties as may be assigned by the Payment Operations Manager.
• Remain current on changes within the legal, regulatory, economic, competitive, and technology environments that may affect payment and card products and services.

• Working knowledge of Regulation E (debit) and Regulation Z (credit) compliance and NACHA Operating rules.
• Working knowledge of the Credit Union's products and services.
• Working knowledge of organization’s policies/procedures and Credit Union's service philosophy.
• Working knowledge of Credit Union's in‑house computer system.
• Working knowledge of item processing hardware and software.
• Working knowledge of collection agencies administrative portal.

• Vision: A sighted person to effectively review documents.
• Speech/Hearing:
  Ability to communicate verbally and in writing with staff, members and vendors.
• Manual Dexterity:
  Ability to perform necessary computer‑related input.
• Physical Mobility:
  Limited mobility required; requires ability to work flexible hours.

• Ability to assess the needs of multiple members and prioritize requests to ensure that all members receive the highest quality service possible.
• Ability to handle daily routine with moderate freedom to interpret and act upon various situations.
• Ability to prioritize multiple, and sometimes, conflicting tasks.
• Ability to present a professional and personable personality that communicates to members and visitors that the Credit Union is a professional financial institution.
• Ability to interact with more than one department daily.
• Ability to work within precise standardized guidelines with some latitude to make decisions and take initiative to resolve problems or unique circumstances.
• Ability to handle moderate financial record‑keeping requirements to keep personal work updated and accurate.
• Ability to accept limited responsibility for funds/records.
• Ability to accept responsibility for quality and accuracy of personal work.
• Ability to accept responsibility for access to confidential data.

Job requires a high school level of language, math, and reasoning skills. Two years’ experience in a related field with equal responsibilities is acceptable. Formal training should be supplemented with continuing education.

Material and Equipment Involved:

• In‑House Computer System
• Personal Computer
• 10‑Key Calculator

Occasional travel to one of BHFCU’s branch locations or attendance at community events may be required.

• Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 5 lbs.
• Must be capable of climbing/descending stairs in emergency situations.
• Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator.
• Must be able to routinely perform work on computer for an average of 6–8 hours per day.
• Must be able to work extended hours whenever required or requested by management.
• Must be capable of regular, reliable and timely attendance.

• Must be able to routinely perform work indoors in climate‑controlled shared work area with moderate noise.

This job description…