Digital Channels Operations Manager; Rapid SD

Overview

Digital Channels Operations Manager (Full-time) Rapid City SD (Project Management)

Security First Bank is a Nebraska-chartered, privately held community bank with 25 branch locations and 12 insurance offices throughout Nebraska and southwest South Dakota. We provide community banking services from rural Nebraska to Rapid City, with locally managed branches and employees who serve their communities. We are committed to high-quality financial services, customer care, and community-focused banking since our founding.

Join our team
. Apply today. Grow with us at Security First Bank and find your future in banking. We treat you right.

We seek an experienced executive to lead our established digital channels team, valuing motivational, people-first leadership and a passion for developing high-performing teams.

To be considered, please complete and sign the online application form at the Security First Bank website. For additional information or paper application accommodation, please stop by 1919 Hope Ct, STE 100, Rapid City, SD 57701 or call .

The Digital Channels Operations Manager is responsible for the Bank s digital and customer-facing channels and services, including consumer and commercial. This position will help to build, train, develop and manage the support team for the digital channels for both customers and internal staff. Responsible for the implementation, maintenance, administration and support of the digital channels software applications. Also responsible for researching and writing various policies, procedures and other related documentation.

Oversees the contact center and provides information on the overall trending of this delivery channel.

• Maintain, analyze and troubleshoot electronic banking products.
• Document all issues regarding digital delivery channels and work with FIS, IT, or vendor to resolve.
• Act as the central communications point regarding issues with electronic banking products.
• Provide assistance by researching, testing and documenting functionality before and during implementation of any new digital channels or services.
• Provide training on digital channels products and services to internal staff.
• Work with Retail Administration to ensure a consistent message across platforms and departments.
• Work closely with Marketing for web content on development and updates regarding customer education on website and digital delivery channels.
• Remain up to date on Security First Bank products and services, as well as regulatory policies and procedures.
• Maintain documentation sufficient to demonstrate compliance with regulations.
• Build and manage a competent, professional Customer Contact Team for all digital channels.
• Work closely with COTO to determine Goals, Strategy and Operational Plan for the Customer Contact Team.
• Establish workflows and review processes for all digital channels and their support.
• Perform other duties as assigned.

• Ability to adapt and embrace change and view change as an opportunity for improvement.
• Critical thinking and organization that lead to efficiency improvement opportunities.
• Ability to demonstrate ownership of problem resolution and responsibility for actions taken.

Education and/or Experience

• Bachelor s degree in business, finance, technology or related field or equivalent combinations of education and experience.
• A minimum of 5 years  experience in branch banking; management experience preferred.
• Experience with current systems in use by the organization is preferred.
• Travel is required to communicate ongoing programs to Security First staff at all branch locations in South Dakota and Nebraska. Expected travel can be up to five times per year, depending on operational needs. One trip per year for annual FIS training is expected.

Interpersonal Skills

• Good written and oral communications skills.
• Thorough knowledge of banking with emphasis on deposit accounts, branch operations and banking technology.
• Ability to analyze and evaluate the effect of regulations on internal operations and procedures.
• Must possess above-average problem-solving skills.
• Thorough knowledge of…