Support Services Analyst

Agency:
Bureau of Information and Technology

Pay Grade: 04

This is a full-time position with the Bureau of Information and Telecommunications - Service Delivery. For more information on the Bureau of Information and Telecommunication, please visit (Use the "Apply for this Job" box below)./

If you are highly motivated, enjoy helping customers, and looking to build a career in IT service delivery, we want you to join our team!

Primary responsibilities of this position include timely processing of break/fix tickets regarding voice systems including Microsoft Teams, VOIP, and analog lines. Other responsibilities could include modification of domain accounts, assigning or modifying permissions, setting up client computer profiles, and otherwise ensuring employees’ computers, software, and peripherals are operational. Other duties will include, but not be limited to, imaging and deployment of computers, installing and configuring software and peripherals, and creation/deletion of domain accounts.

The successful applicant will provide courteous customer service to state agencies by following up on customer questions and resolving problems quickly and efficiently. This position will work both independently and closely with a team and collaborate with colleagues and clients to improve request fulfillment processes.

• multiple health plan options, including a $0 employee premium option;
• 6% fully matched retirement plan. Includes long term disability and family survivor benefits;
• $25,000 paid life insurance;
• generous leave policies;
• stable industry sector;
• flexible work schedule with little to no over-time, providing the ability to maintain a great work/life balance.

Associates Degree in Information Systems or related field or 2 years of previous work experience in the field of Computer Support is preferred.

Knowledge, Skills, and Abilities:

• Voice Over IP (VOIP) systems;
• Microsoft operating system, Microsoft Office and related products;
• principles, theories, and concepts of computer science;
• operation and maintenance of computers and associated equipment;
• data processing principles and applications;
• customer service techniques and principles.

• identify and resolve hardware/software issues on various computer hardware platforms;
• complete work within the assigned time frames;
• communicate information concisely and accurately, both oral and written;
• work in a team environment and independently;
• learn new technologies as they change over time.

This position is eligible for Veterans’ Preference per ARSD 55:10:02:08.

Successful applicant(s) will be required to undergo a background investigation. An arrest/conviction record will not necessarily bar employment.

NCRC:
If you possess a National Career Readiness Certificate, please submit the certificate with your application. For more information on how to acquire a National Career Readiness Certificate contact a South Dakota Department of Labor and Regulation Job Service Office. A certificate is not necessary to be considered.

You must apply online, emailed resumes or submissions will not be accepted.

South Dakota Bureau of Human Resources

Telephone:  Email: careers.us