IT Specialist II

Job Details

Job Location:

Rapid City Area - SD

We have the fundamental belief that we, as an organization, can and will improve lives. Rooted in the centuries-old credit union philosophy of people helping people, we maintain a simple premise. Those we interact with will receive equal and just treatment, devoid of intolerance, false judgment, racism, or discrimination of any kind. We must not accept less if we are to fulfill our mission, "We Improve Lives."

This mission empowers us to serve the greater good and to make a difference in our world. Our cooperative structure creates a cycle of mutual assistance towards the common goal of the financial well-being of members.

At Black Hills Federal Credit Union (BHFCU), we’re committed to improving the lives of our members every day, and we look for people who share that passion. Don’t have a ton of financial industry experience? No problem. Our onboarding includes an orientation program with ongoing training to help staff further their career at BHFCU by building on their existing strengths.

Responsible for assisting the IT Services Manager in maintaining the in-house computer system and Credit Union's network of personal computers. Responsible for the execution of standardized programs and completing assigned procedures

• Provide coverage and technical support for Corporate and Branch users as directed by IT Services Manager.
• Develop and maintain scripts and programs that automate repetitive tasks and data transfer in the IT Department.
• Perform system administrator functions on credit union servers .
• Responsible for identifying, resolving and documenting all computer-related problems that may occur during the operator's operational shift.
• Perform daily, weekly, and monthly housekeeping and equipment maintenance as needed or scheduled by the IT Services Manager.
• Configure, install, troubleshoot, and maintain PCs, network printers, multi-function devices, and other computer peripheral equipment.
• Remain current on present and new technologies as well as research, recommend, and apply new technologies as they emerge.
• Provide guidance and training to technicians as directed.

• Responsible for performing preventive maintenance procedures for computers as instructed. Prepare standardized reports as directed.
• Assist supporting employees in the use of personal computers and software, in a timely manner and with little assistance.
• Assist in the installation of computer program patches, releases, and fixes as directed/scheduled by the IT Services Manager
• Assist Credit Union staff in using the computer system.
• Assist the I.T. staff in the installation of PCs/peripherals.
• Serve as primary maintainer of one major Credit Union computer systems.
• Research, plan, and oversee implementation on three IT projects, as lead IT member.
• Perform other duties as may be assigned by IT Services Manager.

• Working knowledge of Credit Union's in-house computer system.
• Working knowledge of organization's policies/procedures and Credit Union's service philosophy.
• Working knowledge of Credit Union's personal computers, networks, and accompanying software.
• Working knowledge of MS Office software products.

• Vision: A sighted person to effectively run programs and detect errors.
• Speech/Hearing:
  Ability to communicate verbally and in writing with staff and vendors.
• Manual Dexterity:
  Ability to perform necessary computer-related input and associated hardware maintenance.
• Physical Mobility:
  Some mobility required. Ability to work flexible hours.

• Ability to understand and follow complex written and oral instructions.
• Ability to comprehend complex functions…