Regional Director

We are currently seeking a dedicated Regional Director to lead our office and provide highly reliable care to our community.

At Stay Graceful, we value honesty, respect for individual dignity, and a strong commitment to professional service.

As Regional Director, you will report to the VP of Operations.

• Leadership and Growth:
  Building referral source relationships, acquiring new clients, and leading the office team.
• Staff Management:
  Managing recruitment, orientation, scheduling (including an on-call rotation), and professional development for care providers and managers.
• Quality Assurance:
  Assessing prospective residents, tracking Key Performance Indicators (KPIs), and ensuring compliance with licensing and program policies.
• Customer Service:
  Overseeing individualized client care plans, conducting site visits, and maintaining exceptional service standards.
• Office Management:
  Ensure efficient daily operations and maintain necessary supplies.
• Experience working with individuals with mental illness preferred.
• Oversee documentation of home health contracts.
• Review invoicing.
• Resolve elevated client, billing, and provider issues.
• Complete monthly one on ones with staff as well as yearly reviews and corrective action plans as necessary.
• Acts as 24-hour support for management and on-call team members.
• On-call 1 night a week and every 3-5th weekend; may require taking shifts if no staff is available.
• Review and analyze statistics weekly to ensure compliance.
• Attend internal meetings as required, including weekly manager meetings, 1:1's, staff meetings, etc.

• Bachelor’s degree required (MBA, MHA, or RN preferred).
• Required experience in home care and management.
• Proficiency in professional communication and EMR systems.
• A valid South Dakota driver’s license and proof of insurance.
• Ability to meet physical demands, including lifting up to 25 lbs.

Please note that all candidates must pass a background check through the Division of Criminal Investigation. Applicants with a DUI within the past five years or any history of violent crime or felony charges are ineligible for employment. If you are a passionate leader committed to excellence in healthcare, we encourage you to apply.