Senior Manager,Program Success Job Raritan area,New Jersey USA,Business

Own the end-to-end customer success strategy for Med Tech Supply Chain digital products, from onboarding through ongoing adoption and value optimization.
Serve as the primary escalation point and trusted partner for internal customers, ensuring alignment between business needs and product capabilities.
Proactively identify adoption risks and drive mitigation plans to ensure long‑term product success.
Establish and manage a product analytics framework to monitor usage, adoption, performance, and business impact of digital solutions.
Translate data and insights into clear, actionable recommendations for product teams, leadership, and customers.
Develop executive‑ready dashboards and narratives that clearly articulate product health and value.
Lead onboarding as a structured program, including scope, timelines, dependencies, risks, and organizational change.
Coordinate cross‑functional teams (IT, Product, Data, Operations, Training) to ensure seamless deployments.
Standardize onboarding playbooks, templates, and protocols to enable scalable product launches.
Act as a liaison with Supply Chain Operations, Digital/Product teams, Data & Analytics, and IT.
Influence without authority to align diverse collaborators around shared outcomes and priorities.
Communicate clearly and credibly with senior leaders, translating technical concepts into business value.
Coach and mentor customer success and project management resources, fostering a high‑performance, customer‑centric culture.
Define and evolve the Customer Success operating model for Supply Chain Digital, including roles, processes, and governance.
Drive continuous improvement through lessons learned, retrospectives, and feedback loops.
Contribute to broader digital transformation efforts by shaping standards, metrics, and ways of working.

Requirements

Bachelor’s degree in Business, Engineering, Supply Chain, Information Systems, or equivalent.
8+ years of proven experience in customer success, product management, digital transformation, consulting, program/project management, or relevant experience.
Demonstrated experience supporting digital products in complex organizations.
Strong background in analytics, benchmarks, and data‑driven decision making.
Proven track record to lead cross‑functional initiatives and handle multiple work streams simultaneously.
Excellent executive communication, customer management, and influencing skills.
Experience with digital platforms, data products, AI/advanced analytics, or enterprise systems such as Google Analytics and PowerBI.
Customer‑centric attitude with a strong focus on outcomes and value.
Strategic problem solver who can also operate hands‑on when needed.
Comfortable navigating ambiguity and driving clarity.
Collaborative, inclusive leader who builds trust and credibility.
Strong bias for action, accountability, and continuous learning.
Preferred:
Experience in Med Tech, Life Sciences, Manufacturing, or Supply Chain environments.
Preferred:
Familiarity with supply chain domains such as warehousing, logistics, planning, or manufacturing execution.
Preferred:
Formal project management training or certification (e.g., PMP, Agile, SAFe).

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Senior Manager, Program Success