Manager, Commercial

Purpose

The Manager, Commercial Performance ensures executed customer agreements deliver intended financial and strategic value. Focus areas include post-contract performance management: utilization, revenue realization, compliance to deal terms, and billing alignment.

• Commercial Performance Monitoring:
  Track agreement performance vs. contracted terms (utilization, procedure volumes, financial commitments); monitor adoption of systems/models; identify underperformance, revenue leakage, or deviations.
• Revenue Realization & Billing Alignment:
  Partner with Finance and Billing for accurate, timely invoicing per contract terms; validate billing structures (per procedure, subscription, capital agreements); resolve gaps between contracted pricing and billed revenue.
• Customer Compliance & Remediation:
  Work with Sales on customer under utilization/non-compliance; develop and execute action plans (volume commitments, usage thresholds); support field teams with data and recommendations.
• Insights & Analytics:
  Build dashboards (deal health, utilization trends, financial performance); generate insights on deal effectiveness, system adoption, and ROI; provide visibility into key risks/opportunities.
• Process & Continuous Improvement:
  Establish standardized post-deal monitoring processes; develop playbooks for tracking/enforcing deal compliance; incorporate learnings into future deal structures.
• Cross-Functional Collaboration:
  
  Collaborate with Sales, Finance, Pricing Ops, Contract Management, and Customer Success (if applicable); bridge commercial execution with operational/financial tracking.

• 5+ years in commercial operations, deal desk, finance, pricing, or revenue operations.
• Bachelor’s degree required; MBA/advanced degree preferred.
• Strong understanding of contract structures, revenue models, and financial performance tracking.
• Experience with billing processes, revenue recognition, or contract-to-cash workflows.
• Advanced analytics (Excel, Power BI, or similar).
• Ability to translate complex data into actionable insights for Sales.
• Stakeholder management; detail-oriented, proactive problem-solving.
• Travel: 25% domestically.

• Medical device/capital equipment/healthcare technology experience.
• CRM (e.g., Dynamics), ERP/billing systems, and contract lifecycle management tools.
• Experience managing post-sales performance or customer compliance programs.

• Vacation: 120 hours/year;
  Sick time: 40 hours/year (CO 48; WA 56).
• Holiday pay (floating holidays): 13 days/year.
• Work/Personal/Family Time: up to 40 hours/year.
• Parental leave: 480 hours (within one year of birth/adoption/foster care).
• Bereavement leave: 240 hours immediate family (40 extended family)/year.
• Caregiver leave: 80 hours in a 52-week rolling period.
• Volunteer leave: 32 hours/year.
• Military spouse time-off: 80 hours/year.