IT Manager - ERP Service Maintenance

Description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and Med Tech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.

Learn more at

Job Function: Technology Product & Platform Management

Job Sub Function: Platform/Cloud Engineering

Job Category: Scientific/Technology

All Job Posting Locations: Raritan, New Jersey, United States of America

Job Title: IT Manager - ERP Application Service Maintenance

Employer: Johnson & Johnson Services, Inc.

Job Code: A011.8560

Job Location: Raritan, NJ

Job Type: Full-Time

Rate of Pay: $151,000 - $174,000/year

• Service Level Management
• Application & Technology Portfolio Management
• Incident/Problem/Change Management
• Knowledge Management
• Compliance Activities
• Continuous Service Improvement
• End-to-End experience of customers and how systems perform using industry-leading tools and approaches
• Support the SAP ERP Application maintenance of all S/4 HANA, SAP BW/4
  
  HANA, SAP ECC Global Finance Business services
• Improve IT Product quality by focusing on preventative measures through automation
• Ensure that an agreed level of IT service is provided for all current IT services, and that future services are delivered to agreed achievable targets
• Full SLM Lifecycle (Creating SLAs/OLAs/Contracts, Defining Service Level Requirements, Monitoring & Reporting on Service Levels, Performing Service Level Reviews) including CSI initiatives that improve service
• Review generated forecast, pricing, and billing with partners/customers
• Educate partners and users on how to engage with Application Management (AM) (portfolio changes, request catalog, etc.)
• Manage NC/CAPA
• Manage and maintain the portfolio of business applications under AM support and ensure CMDB data accuracy
• Perform impact assessment and high-level cost estimate
• Oversee Incident Management and drive solutions to build stronger more reliable SAP-Corporate Finance Business Services
• Collaborate with other technology service teams to ensure incidents are efficiently investigated end‑to‑end with minimal hand‑offs between teams
• Monitor progress on the resolution of errors, manage and provide guidance in analyzing problems to identify the root cause, prioritization, and classification
• Knowledge Lifecycle (IT Knowledge Strategy, IT Knowledge Capture, IT Knowledge Structuring and Retention, IT Knowledge Access and Sharing)

Employer will accept a Bachelor's degree in Computer Science, Information Technology, Computer Applications, or related field and 7 years of experience in the job offered or in an IT Manager - ERP Application Service Maintenance-related occupation.

This job posting is anticipated to close on 2/19/2026
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Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, please contact us via  or contact AskGS to be directed to your accommodation resource.

Subject to the terms of their respective plans, employees are eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)).

This position is eligible to participate in the Company's long-term incentive program.

Subject to the terms of their respective policies and date of hire,…