Technology Manager - Customer Experience & Digital Contracting

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and Med Tech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn

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As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Technology Product & Platform Management

Job Sub Function:

Functional Engineering

Job Category:

People Leader

All Job Posting Locations:

Raritan, New Jersey, United States of America

Job Description:

We are seeking the best talent for a Technology Manager - Customer Experience & Digital Contracting to be located in Raritan, NJ.

The Technology Manager will lead Global Customer Experience (CX) Digital Contracting capabilities in a highly regulated healthcare environment. This role has end‑to‑end accountability for technology strategy, architecture, engineering delivery, and operations across Digital Contracting and Customer Self‑Service solutions.

The role partners closely with senior business and technology leaders across Supply Chain, Commercial, and IT to deliver secure, scalable, and integrated digital solutions that improve customer experience, operational efficiency, and business outcomes.

This is a Engineering Manager role requiring strong strategic ownership, people leadership, and selective hands‑on technical engagement to ensure engineering excellence and reliable delivery.

Key Responsibilities

Technology Strategy & Delivery

* Drive and own digital technology strategy, roadmap, and execution, with a focus on Digital Contracting and self‑service capabilities.

* Translate business priorities into clear technical roadmaps, outcomes, and delivery plans aligned with enterprise strategy.

* Partner with Product and Business Technology leaders to prioritize investments that maximize customer and business value.

Engineering, Architecture & Operations

* Lead engineering, development, and Dev Ops for Digital Contracting platforms supporting pricing, rebates, and contracts.

* Define and govern end‑to‑end architecture, leveraging API‑first, event‑driven, and microservices‑based patterns.

* Ensure reliable, scalable, and auditable integrated architecture across the CX ecosystem, supporting customer commerce order fulfillment and contract lifecycle management.

* Provide hands‑on technical leadership through architecture reviews, design sessions, POCs, and complex issue resolution, as needed.

AI & Innovation

* Drive applied AI/ML initiatives, including Conversational AI, LLM/RAG solutions, predictive triage, and agent frameworks.

* Increase automation, responsiveness, and customer experience through production‑grade AI solutions.

* Partner with data, platform, and security teams to operationalize AI safely at scale.

People & Talent Leadership

* Lead, coach, and develop a high‑performing, multidisciplinary engineering organization.

* Build a culture of accountability, engineering excellence, and continuous improvement.

* Own performance management, talent development, and workforce planning aligned to business needs.

Vendor, Financial & Portfolio Management

* Manage strategic technology vendors and SaaS platforms, including SAP Commerce and Model N.

* Own vendor performance, contracts, SLAs, financials, & statements of work for Dev Ops Vendors

* Align internal roadmaps with vendor roadmaps to maximize value and reduce risk.

* Lead budgeting, financial planning, and cost optimization for CX technology services.

Regulatory, Security & Compliance

* Ensure CX platforms meet healthcare regulatory and compliance requirements (GxP, SOX, HIPAA, Privacy, GDPR).

* Partner with security and compliance teams to implement controls,…