Senior ServiceNow Architect

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and Med Tech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn

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As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Technology Product & Platform Management

Job Sub Function:

Functional Engineering

Job Category:

Scientific/Technology

All Job Posting Locations:

New Brunswick, New Jersey, United States of America, Raritan, New Jersey, United States of America

Job Description:

We are searching for the best talent for a Senior Service Now Architect to be located in Raritan, NJ

Role Purpose

Serve as the primary Service Now Platform Architect for a designated process domain (for example: HSRD, Source2

Pay, LSD). You will own the design, delivery, sustainability and operational readiness of scalable, secure solutions on Johnson & Johnson's enterprise Service Now platform. This is a hands-on technical leadership role in a large, highly governed environment where technical judgment, upgradeability, and solution quality are paramount.

Core Accountabilities

* Platform Architecture & Delivery

* Own end-to-end platform architecture and configuration decisions to support process domains.

* Translate business needs into scalable platform solutions that align with enterprise architectural standards and long‑term platform strategy.

* Prefer configuration-first approaches; justify any customizations with clear cost/benefit, upgrade impact and supportability analysis.

* Produce architecture diagrams, design docs, and implementation acceptance criteria; participate in design reviews and sprint ceremonies as required.

* Platform Engineering & Code Quality

* Implement disciplined server-side logic using Business Rules and Script Includes with emphasis on reuse, encapsulation and testability.

* Author and maintain performant, maintainable code and automated tests where applicable.

* Establish and enforce coding/configuration patterns that protect upgradeability and minimize technical debt.

* Security, Access & Governance

* Design and maintain ACLs, role/group strategies and least-privilege access models suitable for a global enterprise environment.

* Consider performance, audit readiness and separation-of-duties when designing access and data protection controls.

* Work with security and compliance teams to ensure solutions meet regulatory and internal requirements.

* Upgrade Readiness & Platform Sustainability

* Make pragmatic decisions that prioritize platform sustainability: refactor or remove custom logic that conflicts with out-of-box capabilities and upgrade paths.

* Participate in upgrade planning, testing and remediation efforts, identifying risky customizations early and driving mitigation.

* Domain Expertise & Collaboration

* Act as the subject matter expert for Service Now platform; support backlog refinement, complex incident resolution and architectural guidance to delivery teams.

* Collaborate closely with domain leads and cross-functional stakeholders to align domain implementations with enterprise roadmaps, upgrade plans and GenAI initiatives.

* Mentor and coach developers and integrators on enterprise best practices and standards.

Required Experience & Skills

* Minimum 7 years hands-on Service Now platform architecture design and implementation experience on large-scale, enterprise platforms (not delegated work).

* Demonstrable experience designing and implementing Business Rules, Script Includes and ACLs in a governed environment.

* Strong functional knowledge and practical experience in at least one Service Now process area (e.g.,…