L2 IT Support Technician

Job Summary

We're looking for a hands‑on and customer‑focused IT Support Technician (L1/L2) to support onsite operations. This individual will serve as the go‑to technical support for employees in the office, assist with desk setups for new hires, and handle hardware replacements and troubleshooting. The ideal candidate is organized, detail‑oriented, and physically able to lift and set up IT equipment as part of their day‑to‑day responsibilities.

• Provide onsite support for hardware, software, and connectivity issues, including walk‑ups and ticket‑based support.
• Troubleshoot laptops (Windows/macOS), Office 365 apps, VPN access, and Microsoft Exchange (Outlook, shared calendars/mailboxes).
• Use Service Now to manage, update, and resolve incident and request tickets.
• Support Okta‑related issues including account access, MFA, and password resets.

• Perform full desk setups for new hires, including monitors, docking stations, cabling, and accessories.
• Occasionally build and image laptops for new hires during high‑volume onboarding cycles.
• Handle emergency hardware replacements and provide responsive support to in‑office employees.

• Maintain accurate asset records in Service Now, ensuring hardware assignments and returns are tracked properly.
• Organize and maintain the stockroom, ensuring spare devices and peripherals are available for quick turnaround.
• Assist with shipping and receiving of hardware when needed and coordinate logistics with vendors.

• Must be able to lift and carry equipment such as monitors, docking stations, and laptop boxes (up to 50 lbs).
• Regular movement throughout the office to set up and support user workstations.

• 3+ years of experience in IT support or desktop support.
• Proficiency in troubleshooting Windows/macOS, Microsoft Exchange, and Office 365.
• Familiarity with Service Now and Okta.
• Excellent communication skills and a customer‑focused mindset.
• Ability to work independently and prioritize tasks in a dynamic office environment.

• Experience with macOS device management tools such as Jamf or Air Watch (VMware Workspace ONE).

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents:
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

If you would like to complete our voluntary self‑identification form, please copy and paste the following link into an open window in your browser:  Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.