Director, Global Business Systems & Processes, Global Customer Solutions, MedTech Supply Chain

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and Med Tech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn

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Job Function:

Supply Chain Deliver

Job Sub Function:

Deliver Excellence

Job Category:

Professional

All Job Posting Locations:

Raritan, New Jersey, United States of America

Job Description:

Johnson & Johnson Med Tech - Supply Chain is recruiting for a Director, Global Business Systems & Processes, located in the United States.

About Med Tech

Fueled by innovation at the intersection of biology and technology, we're developing the next generation of smarter, less invasive, more personalized treatments. Your work will help patients on their journey to wellness. Learn more at

Overview:

We're hiring a systems-and-processes leader who will own the end-to-end business systems strategy for Customer Solutions globally - from CRM, case management and EDI/API to automation and GenAI. You'll define the architecture and roadmap, lead large-scale implementations, and ensure systems and processes deliver a seamless customer experience for Med Tech. This is a hands-on delivery role that blends technical judgment, commercial partnership and people leadership.

Key responsibilities:

* Define and own the target architecture and multi-year roadmap for Global Business Systems; translate business priorities into a clear delivery plan.

* Lead vendor selection, contract governance and integration strategy for core platforms; partner with Procurement and Legal on commercial terms that support scale and flexibility.

* Operate release and change governance: prioritize releases, manage testing, cutovers, rollback and hypercare to ensure low-risk deployments across regions.

* Manage the global EDI/API program and platform health - ensure stable operations across thousands of customer connections and lead remediation for complex issues.

* Drive digital adoption campaigns (order automation, portal, EDI) in partnership with Commercial and regional teams to increase self-service and reduce manual touchpoints.

* Partner with Global CX, Regional CX and Commercial teams to ensure design and that new customer-facing solutions meet minimum experience criteria.

* Collaborate on pilots and new solution criteria; own measures of success for pilots and scale decisions.

* Ensure data integrity across systems; partner with IT and Data Governance to meet compliance and regulatory requirements.

* Build, coach and scale a delivery organization: set objectives, manage ~30-person organization, and ensure clear roles, priorities and capability development.

Qualifications:

Education:

* Bachelor's degree required; advanced degree preferred

Experience and skills:

Required:

* 12+ years of experience delivering enterprise systems and process transformations (CRM, case management, EDI/API or similar).

* Strong track record leading global, multi functional delivery teams and managing third-party vendors.

* Hands-on experience with integrations, APIs/EDI, middleware and release governance.

* Experience operating digital customer engagement platforms (portal, order automation) and driving adoption campaigns.

* Demonstrated ability to partner with Commercial, Product translate customer and employee personas requirements into system capabilities.

* Demonstrable experience in data integrity, master data practices and compliance for multi-country operations.

* Strong team member influence, commercial savvy and experience leading professional-level resources.

Preferred:

* Practical…