Global Commercial Analytics Sr Manager

Commercial Analytics Senior Manager

Location:

Raritan, NJ (or other NJ, PA or Florida). The role is to ensure J&J Med Tech’s commercial users have a world‑class analytics and AI experience within Project Butterfly’s Microsoft Dynamics 365 platform.

• Define analytics strategy and requirements: Assess commercial decision processes across sales, marketing, customer service, service & repair, and professional relations & operations and define analytics capabilities that enable better, faster decisions.
• Translate business needs into technical requirements for analytics products: Include out‑of‑the‑box Dynamics dashboards and custom regional solutions.
• Design the data foundation across L2 and L3 analytical layers: Power dashboards, reports, and AI agents in Butterfly.
• Define standards for metrics, KPIs, and analytical frameworks: Ensure consistency across regions and business units.
• Enable regional and business unit analytics teams:
  • Collaborate with regional and business unit analytics leads to understand reporting inventories and standardize where possible.
  • Provide guidance, templates, and best practices to ensure regionally authored analytics meet global standards and quality expectations, not least in terms of user experience.
  • Facilitate knowledge sharing and community building across the analytics ecosystem.
  • Act as the bridge between global data products and regional and business unit analytics consumption needs.
• Optimize AI agent and analytics experience:
  • Ensure the AI agent experience in Dynamics 365 delivers meaningful and accurate insights to commercial users.
  • Define feature sets, context, and data structures that enable intelligent, conversational analytics.
  • Test and refine analytics user experiences by identifying gaps, usability issues, and opportunities for improvement.
  • Partner with Data Product Managers and Data Engineers to ensure analytics requirements are reflected in data product roadmaps.

Minimum Bachelor’s degree and/or equivalent University degree in technical or business field required;
Advanced degree and/or MBA preferred.

• Required:
  • Seven or more years of experience in analytics, business intelligence, or commercial operations with experience defining analytics strategies and requirements.
  • Experience designing data models or analytical frameworks that enable self‑service analytics and AI use cases.
  • Strong understanding of analytics platforms such as Power BI, Tableau, or similar, and modern data architectures, with the ability to engage credibly with technical teams.
  • Deep knowledge of commercial processes and decision making in sales, marketing, or customer service contexts.
  • Proven ability to work with diverse stakeholders, including regional teams, business unit leads, and IT, to align on standards and drive adoption.
• Preferred:
  • Hands‑on experience with Microsoft Dynamics 365, CRM or CXM platforms, and embedded analytics capabilities.
  • Familiarity with AI agents, Copilot, or conversational analytics tools and their data requirements.
  • Technical proficiency with SQL, data platforms such as Databricks, Dataiku, Snowflake, or analytics engineering concepts.
  • Background in life sciences, Med Tech, or B2B commercial analytics.
  • Experience working in global organizations and managing analytics standardization across regions.
  • Understanding of data governance, data quality, and their impact on analytics outcomes.

We are looking for an analytics strategist and enabler who can define what great looks like, design the foundations to support it, and empower teams across the organization to deliver exceptional analytics experiences.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation…