Director, Global Business Systems & Processes, Global Customer Solutions, MedTech Supply Chain

Job Description

Johnson & Johnson Med Tech – Supply Chain is recruiting for a Director, Global Business Systems & Processes, located in the United States.

Location:

Raritan, New Jersey, United States of America

We’re hiring a systems-and-processes leader who will own the end-to-end business systems strategy for Customer Solutions globally — from CRM, case management and EDI/API to automation and GenAI. You’ll define the architecture and roadmap, lead large-scale implementations, and ensure systems and processes deliver a seamless customer experience for Med Tech. This is a hands‑on delivery role that blends technical judgment, commercial partnership and people leadership.

• Define and own the target architecture and multi‑year roadmap for Global Business Systems; translate business priorities into a clear delivery plan.
• Lead vendor selection, contract governance and integration strategy for core platforms; partner with Procurement and Legal on commercial terms that support scale and flexibility.
• Operate release and change governance: prioritize releases, manage testing, cutovers, rollback and hyper‑care to ensure low‑risk deployments across regions.
• Manage the global EDI/API program and platform health — ensure stable operations across thousands of customer connections and lead remediation for complex issues.
• Drive digital adoption campaigns (order automation, portal, EDI) in partnership with Commercial and regional teams to increase self‑service and reduce manual touchpoints.
• Partner with Global CX, Regional CX and Commercial teams to ensure design and that new customer‑facing solutions meet minimum experience criteria.
• Collaborate on pilots and new solution criteria; own measures of success for pilots and scale decisions.
• Ensure data integrity across systems; partner with IT and Data Governance to meet compliance and regulatory requirements.
• Build, coach and scale a delivery organization: set objectives, manage ~30‑person organization, and ensure clear roles, priorities and capability development.

• Bachelor’s degree required; advanced degree preferred.

• 12+ years of experience delivering enterprise systems and process transformations (CRM, case management, EDI/API or similar).
• Strong track record leading global, multi‑functional delivery teams and managing third‑party vendors.
• Hands‑on experience with integrations, APIs/EDI, middleware and release governance.
• Experience operating digital customer engagement platforms (portal, order automation) and driving adoption campaigns.
• Demonstrated ability to partner with Commercial, Product and translate customer and employee personas requirements into system capabilities.
• Demonstrable experience in data integrity, master data practices and compliance for multi‑country operations.
• Strong team member influence, commercial savvy and experience leading professional‑level resources.

• Practical experience with Microsoft Dynamics, Genesys, SAP or comparable enterprise platforms.
• Experience running large EDI footprints (thousands of connections) and complex customer integrations.
• Background in regulated environments (healthcare / life sciences) and familiarity with relevant compliance frameworks.
• Prior exposure to automation/GenAI pilots and pragmatic scaling of intelligent automation.
• Experience with NA Deliver solutions landscape, franchise business processes, or planning/financial processes is a plus.

• Language requirements:
  English required; other languages a plus depending on location.
• Travel:
  Approximately 10% globally (may vary by program needs; occasionally up to 20%).
• Reporting:
  Reports to Senior Director, Global Customer Solutions Excellence.
• Scope:
  Global.

Salary range: $ – $.

Benefits include:
Consolidated retirement plan (pension) and savings plan (401(k)); participation in the Company’s long‑term incentive program.

Time‑off benefits (hours may vary by location):

• Vacation – 120 hours per calendar year.
• Sick time – 40 hours per calendar year; 48 hours for Colorado, 56 hours for Washington.
• Holiday pay, including floating holidays – 13 days per calendar year.
• Work, personal and…