Manager- ServiceNow Solution Architect
Job in
Raritan, Somerset County, New Jersey, 08869, USA
Listed on 2026-07-08
Listing for:
Scorpion Therapeutics
Full Time
position Listed on 2026-07-08
Job specializations:
-
IT/Tech
IT Consultant, Systems Analyst, Systems Engineer, IT Project Manager
Job Description & How to Apply Below
Responsibilities
- Serve as the primary Service Now Solution Architect for an assigned process area (e.g., Incident, Change, CMDB, Discovery), owning design and implementation of scalable, secure solutions within Iris.
- Own architectural design/configuration for a Service Now domain from requirements through production support.
- Translate business needs into scalable solutions aligned with enterprise standards and long-term strategy; use configuration first.
- Apply disciplined Business Rules/Script Includes practices (reuse, encapsulation, maintainability).
- Design/maintain ACLs (role/group strategy, least privilege, performance, audit readiness).
- Exercise strong judgment on configuration vs. customization; support de-customization and upgrade readiness.
- Act as domain SME; support design reviews, backlog refinement, and complex issue resolution.
- Partner with platform leadership (M2) to align domain solutions with upgrade plans, architectural standards, and GenAI initiatives.
- 5+ years hands-on (not delegated) Service Now platform solution design.
- Experience implementing Business Rules, Script Includes, and ACLs in an enterprise environment.
- Deep expertise in at least one process area (Incident, Change, CMDB, ITOM, GRC).
- Strong judgment re: performance, security, maintainability, and upgrade impact.
- Ability to explain technical design decisions to technical and functional stakeholders.
- 2+ current Service Now certifications (CIS-ITSM/CMDB/ITOM, CAD, CSA).
- Production experience with Now Assist (enablement, troubleshooting, adoption support).
- Experience with major Service Now upgrades and managing upgrade-impacting customizations.
- Anticipated base pay: $102,000–$177,100.
- Eligible for medical/dental/vision/life insurance, disability, retirement and savings (401k/pension), and listed time-off benefits (e.g., vacation, sick time, parental leave).
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