IT Manager, MedTech-SAP Service Maintenance

Job Title:

IT Manager, Med Tech-SAP Service Maintenance

Location:

Raritan, New Jersey, United States

• Own Service Level Management lifecycle: SLA/OLA, monitoring, reporting, reviews, stakeholder engagement, compliance.
• Manage application and technology portfolio: optimize SAP portfolio, maintain CMDB accuracy, conduct lifecycle, impact, cost assessments.
• Lead incident and problem management: rapid resolution, communication, root cause analysis, prioritization, sustainable fixes.
• Champion knowledge management and KCS practices.
• Drive continuous service improvement using KPIs and customer feedback.
• Collaborate with ongoing transformation programs within J&J supply chain.
• Collaborate with business partners, TPOs, developers, vendors to deliver reliable SAP services.
• Improve application lifecycle: design, deployment, operations, monitoring, automation.
• Support high availability through performance management, readiness reviews, capacity planning.
• Build global partnerships and communicate clearly across teams.

• Bachelor’s degree in information systems, computer science, or related field.
• 10+ years supporting and administering SAP applications (ECC, GTS, MDG, CRM, BW, APO, GRC, Business Objects, Net Weaver Portal, Process Orchestration, Gateway/Fiori, LVM, Web Dispatcher, HANA). Hands‑on S/4
  
  HANA experience preferred.
• In‑depth knowledge in OTC, Finance and at least one supply‑chain function (Plan, Deliver, Source, Make, Quality, Finance); SAP certification preferred.
• Strong knowledge of ITIL processes (incident, change, problem, release).
• Experience managing vendor work orders, invoices, performance metrics, procedural guidance, continuous improvement.
• Experience with SAP, Informatica, Tableau, or Web Methods.
• Strong problem‑solving, accountability, ownership, partner relationship management skills.
• Excellent verbal and written communication skills; ability to represent business/IT impacts during disruptions.
• High judgment, negotiation, influencing, analytical, leadership skills.
• Ability to manage global, cross‑cultural relationships, prioritize outcomes, work independently, and give constructive feedback.
• Travel up to 10% domestic and international.

Base pay range: $102,000 – $177,100 per year.

Health insurance: medical, dental, vision, life insurance, short‑term and long‑term disability, business accident insurance, group legal insurance.

Retirement: consolidated retirement plan (pension) and 401(k) savings plan.

Paid time off:
Vacation 120 hours/year, Sick time 40 hours/year (56 hours for Washington residents), holiday pay 13 days/year, work/personal/family time up to 40 hours/year, parental leave 480 hours within one year, condolence leave 30 days, caregiver leave 10 days, volunteer leave 4 days, military spouse time‑off 80 hours.

Additional benefits and details available at

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or other characteristics protected by federal, state, or local law. Johnson & Johnson actively seeks qualified candidates who are protected veterans and individuals with disabilities. For accommodations, contact  or AskGS.