ITSM Process Lead: Incident Release Excellence
Job in
Raritan, Somerset County, New Jersey, 08869, USA
Listed on 2026-07-13
Listing for:
HCLTech
Full Time
position Listed on 2026-07-13
Job specializations:
-
IT/Tech
IT Project Manager, IT Business Analyst, IT Consultant, IT Support
Job Description & How to Apply Below
HCLTech in the United States is seeking a seasoned ITSM Process Lead to drive end-to-end governance and optimization of Incident, Problem, Change, and Release Management. You will ensure operational stability and alignment with enterprise ITSM standards in a regulated environment.
The role requires 10–25 years of ITSM/ITIL experience, hands-on Service Now ITSM expertise, and ability to lead major incident bridge calls in healthcare/regulatory contexts. ITIL v3/v4 preferred.
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