Onsite Technician

Job Title

Provide on-site technical support for manufacturing and office IT systems, including desktops, laptops, printers, scanners, RF guns, MLL PCs, and other site-standard devices

Execute incident and request fulfilment activities, including diagnosis, troubleshooting, resolution, and escalation in line with defined SLAs and procedures

Support Reliability / Total Lifecycle Management (TLM) activities by performing preventative maintenance, equipment replacements, and lifecycle refresh tasks as scheduled

IT Equipment integration with AD, Network, NAS

Assist with incident management and root cause analysis (RCA) by collecting data, performing first-level troubleshooting, and implementing corrective actions

Deliver application support by resolving common issues, coordinating with application owners for complex problems, and validating fixes at the site level

Participate in local project execution, including installations, upgrades, migrations, testing, and post-implementation support

Perform field services activities, including IMAC (Install, Move, Add, Change), hardware break/fix, spares handling, and vendor coordination

Knowledge of IT infrastructure including wired and wireless network connectivity, printers, scanners, RF devices, servers, and storage

Maintain accurate ticket updates, asset records, and knowledge documentation in approved TS systems

Follow all security, compliance, validation, and change management processes

Provide first-level network support for site connectivity issues

Understand and troubleshoot network fundamentals including TCP/IP, DNS, DHCP, Ethernet, wireless networking, and basic routing and switching

Assist with switch port activations, cable tracing, and device connectivity validation

Coordinate with centralized network teams for escalations

Network + Certified preferred or equivalent hands-on networking experience

Incidents and requests resolved within SLA

Mean Time to Repair (MTTR)

First-time fix rate and reduction in repeat incidents

Accuracy and completeness of ticket documentation

Preventative maintenance tasks completed on schedule

Audit readiness and compliance adherence

End-user satisfaction metrics

Associate or bachelor's degree in information technology, Computer Science, Engineering, or equivalent experience

2–5 years of experience in onsite or field technical support, preferably in a manufacturing environment

Hands-on experience with Windows-based systems; basic Linux exposure preferred

Must have GxP environment experience

Knowledge of Net Backup & Rubrik

Working knowledge of ITSM tools and endpoint management

Experience supporting RF devices, scanners, printers, and shop floor PCs