Change Manager, IT​/Tech

Modern Organizational Change Manager (OCM) Role Profile

Location:

Raritan, NJ (4 Days/week at client location)

Duration: 6 Months+

Introduction to the EUS Digital Workplace Practice

The End User Services (EUS) Digital Workplace Practice (DWP) is a strategic team within the organization focused on transforming the employee experience through digital innovation. The DWP operates across three core areas:
Experience Design (XD), Organizational Change Management (OCM), and CRM Execution using Salesforce Marketing Cloud (SFMC). Together, these three pillars enable the DWP to deliver holistic, employee-centered digital transformations.

1. Core Change Management Expertise

• Behavioral Change Design:
  Ability to design, document and advocate structured journeys that guide employees from awareness to adoption using frameworks like ADKAR documented in tools like Mural.
• Stakeholder Engagement:
  Skilled in stakeholder mapping, influence strategies, and development of learning strategies to drive sponsorship and alignment.
• User segmentation:
  Able to split down and target segments of an organization separately by understanding and grouping outcomes to deliver differentiated communications.
• Communication Strategy:
  Develops targeted, multi-channel communication plans that are personalized and measurable.
• Learning & Enablement:
  Designs inclusive learning experiences that support all learning styles that achieve the desired business outcomes.

2. Digital Workplace & Technology Fluency

• Tool Ecosystem Knowledge:
  Familiarity with platforms like M365, Zoom, AWS, Windows 10/11, and virtual environments.
• Experience Design (XD):
  Collaborates with XD teams to ensure frictionless employee experiences and intuitive technology adoption.
• Analytics & Targeting:
  Uses behavioral data and segmentation to refine change strategies and measure impact.

3. AI-Enhanced Change Capabilities

• AI-Augmented Communication:
  Leverages generative AI to draft, personalize, and optimize communications at scale.
• Predictive Change Analytics:
  Applies AI to forecast adoption risks, resistance patterns, and readiness gaps.
• Conversational AI Integration:
  Designs and deploys AI-powered assistants to support just-in-time learning and change navigation.
• Content Intelligence:
  Uses AI to curate and recommend learning content based on role, behavior, and sentiment analysis.

4. Future-Ready Competencies

• Agile & Adaptive Mindset:
  Operates in iterative cycles, embracing experimentation and continuous feedback.
• Digital Storytelling:
  Combines data visualization, narrative, and emotional resonance to inspire change.
• Ethical AI Stewardship:
  Understands the ethical implications of AI in the workplace and ensures transparency, fairness, and inclusivity.
• Change-as-a-Service (CaaS):
  Delivers modular, scalable change interventions that can be rapidly deployed across programs.