Director, Global Business Systems & Processes, Global Customer Solutions, MedTech Supply Chain

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and Med Tech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn

more at  

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.  We provide an inclusive work environment where each person is considered as an individual.  At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

** Job Function:*
* Supply Chain Deliver

** Job Sub*
* ** Function:*
* Deliver Excellence

** Job Category:*
* Professional

** All Job Posting Locations:*
* Raritan, New Jersey, United States of America

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* Job Description:

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* Johnson & Johnson Med Tech - Supply Chain is recruiting for a Director, Global Business Systems & Processes, located in the United States.

** About Med Tech*
* Fueled by innovation at the intersection of biology and technology, we're developing the next generation of smarter, less invasive, more personalized treatments. Your work will help patients on their journey to wellness. Learn more at

** Overview:*
* We're hiring a systems-and-processes leader who will own the end-to-end business systems strategy for Customer Solutions globally - from CRM, case management and EDI/API to automation and GenAI. You'll define the architecture and roadmap, lead large-scale implementations, and ensure systems and processes deliver a seamless customer experience for Med Tech. This is a hands-on delivery role that blends technical judgment, commercial partnership and people leadership.

In addition, this role serves as the global process owner for Customer Solutions, defining and governing end-to-end process standards, taxonomy, and ways of working to ensure consistency, scalability, and compliance across regions.

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* Key responsibilities:

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* + Own and govern end-to-end Customer Solutions processes globally - define process taxonomy, standards, and design principles to ensure harmonization across regions and platforms.

+ Define and own the target architecture and aligned end-to-end process models, ensuring systems and processes are designed as an integrated, scalable operating model.

+ Define multi-year roadmap for Global Business Systems; translate business priorities into a clear delivery plan.

+ Lead vendor selection, contract governance and integration strategy for core platforms; partner with Procurement and Legal on commercial terms that support scale and flexibility.

+ Operate release and change governance aligned with global process governance frameworks, ensuring process changes are standardized, documented, and deployed consistently across regions by managing testing, cutovers, rollback and hypercare to ensure low-risk deployments across regions.

+ Lead the deployment and adoption of standardized processes, including documentation, training, and performance tracking to ensure consistent execution and measurable outcomes.

+ Drive continuous improvement of global processes using data, automation, and AI, identifying opportunities to simplify workflows and eliminate non-value-added activities.

+ Manage the global EDI/API program and platform health - ensure stable operations across thousands of customer connections and lead remediation for complex issues.

+ Drive digital adoption campaigns (order automation, portal, EDI) in partnership with Commercial and regional teams to increase self-service and reduce manual touchpoints.

+ Partner with Global CX, Regional CX and Commercial teams to ensure design and that new customer-facing solutions meet minimum experience criteria.

+ Collaborate on pilots and new solution criteria; own measures of success for pilots and scale decisions.

+ Ensure data integrity across systems; partner with IT and Data Governance to meet compliance and regulatory requirements.

+ Build,…