Senior Principal, Cyber Experience & AI Engagement

Senior Principal, Cyber Experience & AI Engagement

Johnson & Johnson | Information Security & Risk Management (ISRM)

Johnson & Johnson is currently recruiting for the Senior Principal, Cyber Experience & AI Engagement. The role will be based in North America or Brazil J&J offices.

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and Med Tech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for humanity.

The Senior Principal, Omnichannel Cyber Experience is a highly strategic leadership role responsible for reimagining how Johnson & Johnson employees engage with cybersecurity in the Age of AI.

This leader will define and drive the vision, strategy, and roadmap for a unified digital cybersecurity experience that seamlessly connects AI assistants, web experiences, communications, knowledge, automation, and human support into an integrated omnichannel ecosystem.

Acting as the Product and Service Owner for Cyber Experience capabilities, this role will shape how more than 140,000 J&J workforce discover information, receive guidance, build cyber fluency, and take secure actions at the moments that matter most. Through the application of AI agents, intelligent content, behavioral insights, modern experience design, and data-driven decision making, this leader will help transform cybersecurity from a function employees seek out to an experience that proactively engages employees where they work.

The successful candidate is an innovative and intellectually curious leader who thrives in ambiguity, challenges conventional thinking, and can translate emerging technologies into practical solutions that drive measurable business value, employee engagement, and cyber risk reduction at enterprise scale.

• Product and Service Owner for Cyber Experience capabilities, owning strategy, roadmap, adoption, performance, governance, and continuous evolution of omnichannel cybersecurity experiences. Manage product backlogs, priorities, and investment decisions to align with organizational objectives. Champion innovation and best practices in digital product management, employee experience, and omnichannel engagement.
• Lead the strategy and evolution of AI-powered cybersecurity experiences, including concierge agents, intelligent assistants, conversational interfaces, proactive guidance, and personalized employee interactions.
• Create personalized, context-aware experiences that connect employees with the right cybersecurity guidance, content, resources, or support at the right moment, through the right channel.
• Define enterprise content strategy, governance, taxonomy, delivery models, and lifecycle management to ensure employees receive trusted, relevant, and consistent cybersecurity guidance across all channels
• Define digital governance, standards, and operating models to ensure a consistent, scalable, and user-centric experience.
• Partner with cybersecurity, technology, communications, and business teams to prioritize, deliver, and optimize solutions.
• Drive adoption, engagement, and value realization through change management, communications, and measurement strategies.
• Leverage analytics, user insights, and feedback to inform roadmap decisions and improve experience outcomes.
• Monitor performance through KPIs and reporting, communicating progress, risks, and opportunities to senior stakeholders.

• Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Business, Communications, or related field.
• 8+ years of experience in digital product management, platform leadership, cybersecurity services, knowledge management, employee experience, or related disciplines.
• Experience defining enterprise channel strategy, omnichannel customer or employee experience models, or digital engagement strategies across multiple channels.
• Experience leading digital product strategy across web, AI, workflow, communications, analytics, and self-service capabilities.
• Experience translating user needs, business drivers, and technology capabilities into scalable roadmaps, operating models, and governance frameworks.
• Experience leading cross-functional delivery teams and complex enterprise initiatives.

• Exceptional communication, storytelling, and executive influence skills, with the ability to distill complex technical concepts into clear, compelling narratives for diverse audiences.

• Proven ability to influence senior stakeholders and drive organizational change.

• Experience in cybersecurity, risk management, knowledge management, or enterprise service delivery environments.
• Strong understanding of digital experience platforms, content…