Senior Service Delivery Manager

The Cloud Delivery Unit Head will lead and oversee the end-to-end delivery of cloud transformation and managed services across public, private, and hybrid environments. This role is responsible for driving operational excellence, ensuring high-quality project delivery, managing large distributed teams, and aligning delivery capabilities with business strategy and client expectations.

The ideal candidate will have strong leadership, delivery governance, and cloud technology expertise (AWS, Azure, GCP), along with a proven track record in managing large‑scale enterprise cloud programs.

• Develop and execute the strategic vision for the Cloud Delivery Unit aligned with overall business goals.
• Drive cloud service delivery excellence, innovation, and continuous improvement.
• Define KPIs, governance models, and performance frameworks for all delivery engagements.
• Partner with sales, pre‑sales, and solutioning teams to develop scalable and profitable delivery models.

• Oversee the successful delivery of cloud transformation, migration, and modernization projects.
• Manage multiple complex programs across geographies ensuring adherence to timelines, budgets, and SLAs.
• Ensure strong project governance, risk management, and customer satisfaction metrics.
• Implement best practices for Dev Ops, Fin Ops, and Cloud Ops delivery models.

• Build and maintain a high‑performing delivery organization through leadership, mentoring, and capability development.
• Drive resource optimization, utilization, and productivity improvement across programs.
• Collaborate with PMO and CoEs (Centers of Excellence) to ensure standardization and compliance with frameworks such as ITIL, Agile, and ISO.
• Monitor financial performance including P&L, revenue forecasting, and margin improvement.
• Act as an executive sponsor for key clients, ensuring strategic alignment and proactive engagement.
• Manage senior‑level client relationships and ensure continuous improvement through governance and feedback mechanisms.
• Collaborate with internal business leaders, technology partners, and external vendors to enhance cloud offerings.

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to  for investigation.

A candidate’s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance‑based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program;

401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need‑based leave with no designated number of leave days per year); and 10 paid holidays per year.