Field Service Engineer​/Technical Service Specialist - Toxicology Instrument Team

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients.

With our global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career and make a real impact on people’s health around the world. Together, we’re improving health and improving lives. Labcorp is seeking a Field Service Engineer/Technical Service Specialist to join our Toxicology Instrument team in Raritan, NJ!

Work Schedule:

8:00 AM to 4:30 PM, Monday through Friday. Some overtime may be required based on business needs.

The Field Service Engineer/Technical Service Specialist is responsible for performing preventive maintenance, calibration, troubleshooting, and diagnostic repairs on LC-MS/MS instrumentation and robotic liquid handling systems. The Instrument Specialist works collaboratively within a decentralized team, providing both on-site and remote support to ensure optimal laboratory operations. This role partners closely with laboratory operations, research and development teams, and external vendors to maintain the highest levels of instrument performance and reliability.

The position also includes opportunities to participate in process improvement and efficiency projects.

• Maintain, calibrate, and clean instrumentation; perform scheduled/routine maintenance and critical function checks on the following analytical equipment:
  Waters Acquity UHPLC systems, Sciex triple quadrupole mass spectrometers, and Hamilton STAR robotic liquid handlers.
• Diagnose and repair issues occurring in the above listed equipment; recognize significant changes in instrument function; troubleshoot as indicated.
• Recognize when to contact external service vendors and work collaboratively to resolve issues quickly and efficiently to reduce overall down time of testing and/or instrument production.
• Maintain accurate records and documentation for all laboratory equipment including, but not limited to, maintenance logs and instrument logs.
• Schedule preventative maintenance and repairs internally and with external service vendors.
• Consult with laboratory staff to ascertain that equipment functions properly and safely.
• Demonstrate and explain correct operation of equipment to laboratory personnel Provide troubleshooting assistance to laboratory personnel Document and communicate equipment status to lab supervisors.

• Bachelor of science degree in Chemistry, Biology, Medical Technology, Clinical Laboratory Science, or Engineering.
• 4 or more years of experience in a laboratory 4 or more years of experience with LC-MS/MS instrumental analysis.

• 2 or more years of experience with SCIEX Analyst, SCIEX OS, and Waters Acquity software platforms.

• Strong mechanical aptitude and troubleshooting skills.
• Working knowledge of analytical instrumentation and the ability to diagnose instrument issues effectively.
• Proven ability to manage multiple priorities and work independently.
• Strong interpersonal, communication, and customer service skills.
• Excellent analytical thinking and problem-solving abilities.

Innovative…