Chargeback Analyst

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Job Function:
Sales Enablement
Job Sub Function:
Contract Administration and Management
Job Category:
Professional
All Job Posting Locations:
Raritan, New Jersey, United States of America
Job Description:

Johnson & Johnson Health Care Systems, Inc. is recruiting for a Chargeback Analyst-Enterprise Contract Management (ECM), to be located in Raritan, NJ.

Johnson & Johnson Health Care Systems Inc. (JJHCS) provides contracting, supply chain, business services, and strategic solutions to customers and commercial intermediaries of U.S.

-based Johnson & Johnson companies, including hospital systems, health plans, distributors, wholesalers, purchasing organizations, government payer programs, and government healthcare institutions in the U.S. JJHCS also engages with customers to provide streamlined supply chain services for our products that seamlessly integrate with customer operations, address shared evolving market challenges to value-based care, and develop innovative solutions that improve patient care and access.

Are you interested in joining a diverse team delivering outstanding results to our customers? Apply now for this exciting opportunity!

The Chargeback Analyst will be responsible for managing the Chargebacks process for key Medical Tech distributors. This role is responsible for developing key internal and external partnerships, performing root cause analyses, resolving complex Chargeback discrepancies, partnering with Finance regarding Chargeback credits and deductions, and measuring/monitoring wholesaler compliance. In addition, key responsibilities also include any compliance related activities, such as Sarbanes-Oxley related activities.

Key Responsibilities:

• Manage distributor Chargeback Payments through the CORE, ICS & SAP system
• Demonstrate detailed understanding of the department and a broad knowledge of other areas of the business
• Provide leadership to other team members and transfer knowledge across departments, Operating Companies, etc.
• Regularly communicate in all directions to keep associates, peers and management advised of chargeback status, deadlines and process improvements.
• Reconcile incoming Chargebacks submissions based on frequency of distributor submission schedule and process resubmissions
• Troubleshoot problems of various complexities with limited supervision and demonstrate high levels of analytical and organizational skills, with the ability to understand systems and processes
• Demonstrate a customer service mentality and ability to learn, as well as demonstrate effective communication skills with an ability to make the complex simple.
• Collaborate and lead communication with business partners such as Channel Partners, Operating Companies, and distributors to identify and resolve root causes of disputes
• Identify and implement process improvements and cost reduction
• Timely reconciliation of SAP and research unidentified deductions taken by Distributors to determine validity
• Maintain monthly metrics on wholesaler accounts
• Perform monthly audits and validate outgoing operating company reports and internal data requests to ensure accuracy
• Develop, create, run and analyze reports and perform SOX analysis, as well as build and maintain Standard Operating Procedures as needed
• Act decisively while understanding the impact of actions, processes and problems across the department

Qualifications:

Educat…