Quality And Executive Support Manager - Waldorf Astoria

Job Description

The Quality and Executive Support Manager at Waldorf Astoria Ras Al Khaimah is responsible for upholding the highest hotel standards, ensuring they are consistently met and often exceeded. This role also oversees the seamless and efficient operation of the Executive Office.

• Uphold and elevate hotel standards through audits, SOP reviews, and guest feedback insights.
• Drive guest satisfaction initiatives, ensuring exceptional experiences at every touchpoint.
• Collaborate with departments to address challenges, implement solutions, and maintain Forbes Travel Guide excellence.
• Champion team development and training to embed service excellence and brand values.
• Monitor and report on quality initiatives and guest experience improvements.
• Engage with guests directly to capture feedback and enhance service delivery.
• Oversee Executive Office operations, including special requests, meetings, and documentation.

• Experience in luxury hotels, preferably with Forbes Travel Guide knowledge.
• Strong understanding of hotel operations, practices, and procedures.
• Exceptional communication, organizational, and time-management skills.
• Proficiency in Microsoft Office and office management tools.
• Ability to inspire and lead teams, with a strong focus on guest satisfaction and quality excellence.

Waldorf Astoria Ras Al Khaimah

Full-time