Sales Systems Manager - Hotel Sales

Job Description

About Wynn Al Marjan Island:
On schedule to open in the United Arab Emirates in Spring 2027, Wynn Al Marjan Island has been created as an opulent and entertaining beachside destination for discerning guests to play and relax. Located less than 50 minutes from Dubai International Airport, this integrated resort offering1,530 rooms and suites, 22 restaurants and lounges, a theatre, nightclub, and five‑star spa is currently under construction on a picturesque island that gracefully curves into the Arabian Gulf.

Wynn Al Marjan Island is currently seeking a Sales Systems Manager to join the resort’s Hotel Sales team.

• Dedicated to building a culture of high‑performing sales and operations professionals through a focus on excellence derived from a commitment to:
• Enhance sales productivity by enabling the Hotel Sales team to work smarter by simplifying processes, evaluating new tools/apps with a focus on Generative AI & Large language models (LLMs), and providing access to information and resources required to advance and close business.
• Enable front‑line leaders with the tools and skills required to be exceptional coaches, build, develop, and manage teams capable of carrying out strategy and excellence initiatives.
• Focus on the overarching goal of ensuring sales and operations team members have the right information, available in easy‑to‑use systems and formats, at the right time.
• Serve as a coach and consultant to drive key behaviors and behavior change within each of the Delphi CRM department user groups (Sales & Catering, Services, Weddings, Nightlife and Resort Group Dining). Pinpoint specific behaviors that lead to higher levels of sales excellence.
• Develop baseline training to ensure a verifiable level of aptitude for all sales systems, platforms, products (brands), and segments for all colleagues.
• Oversee Data governance by managing the availability, usability, integrity and security of the data in enterprise systems, based on internal standards and policies that also control data usage.
• Work cross‑functionally with sales leadership, marketing, operations, revenue management trade shows, and others to ensure understanding & collaboration around key needs, issues, and opportunities.
• Ability to aggressively push the boundaries of sales excellence to ensure program adoption from leadership to individual contributors.
• Ensure required dashboards and other key items in Amadeus are aligned with management requirements and promote easy access and action. Strive for the most effective and useful CRM to enable success.
• Conduct ongoing assessments of end‑user and leadership views on systems, support, training, and other key organizational functions.
• Lead a team of sales and services excellence colleagues through a dedication to inspiration, learning, mutual risk, and support.
• Support ad‑hoc needs as they arise and in support of key organizational stakeholders.
• Excel at in‑person and virtual presentation skills, effective conversations, and collaboration.

• Bachelor’s degree required;
  Hotel Management or Business Administration preferred.
• Strong experience with Delphi System Administration, including reporting and user‑group support.
• Proficiency in Tableau for data analysis, reporting, and visualization.
• Working knowledge of Property Management Systems (PMS) and OXI interfaces.
• Experience managing digital signage solutions.
• Familiarity with Social Tables for event diagramming.
• Proficiency with proposal generation platforms.
• Experience with Property RFP channel management tools.

We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and as well as life insurance, incentive programs, and other employee benefits. The result is a package that makes this role highly attractive to outstanding applicants seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.