Kids Club Attendant - Waldorf Astoria

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Kids Club Attendant
, you’re not just providing administrative support to ensure seamless Kids Club operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here’s what you’ll do during a typical day:

• To organize and host age-appropriate, entertaining and educational activities for the teenagers, young guests and their families according to Children’s Club concept to create a fun filled atmosphere, providing safe care, a personalized and intuitive service.
• To follow pre-opening, opening, closing and post-closing operational and cleaning procedures at the Children’s Club.
• To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both guests and colleagues.
• To be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you.
• To contribute ideas and suggestions to enhance operational/environmental procedures in the Hotel.
• To perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
• To follow Hotel Service Delivery Standards operating standards at any time.
• To offer teenagers and younger guests a safe and fun environment by maintaining a constant awareness of the children’s whereabouts.
• To exercise discretion and good judgment when interacting with the teenagers and children and to communicate with parents in a tactful and courteous manner to generate a high level of comfort.
• To intervene when a conflict arises or when a child needs extra attention or assistance in order to enjoy the activities.
• To meet and greet arriving teenagers and young guests.
• To provide babysitting services upon guest/GM request.
• To ensure special focus on all children in the resort to provide them with a memorable holiday.
• To handle guests’ complaints and ensure complete solution of any shortcomings – involve Supervisor and Duty Manager if necessary.
• To seek to minimise costs through correct use and handling of hotel property and equipment.
• To attend and actively participate in training sessions.
• Any other tasks as requested by our guests, supervisor or Management of the resort.
• Is obliged to take part in internal training courses and to implement what has been learnt in daily practice.
• To handle Children’s club and Teens Club consumables and merchandising stock, managing available material.
• To assist on organizing children experiences with other departments.
• To assist on coordinating child amenities.
• To organize and accompany outdoor and indoor activities, children’s sports, family activities and celebrations during holiday seasons.
• To request cleaning or maintenance when necessary.

• The holder of this statement can be asked to take on other tasks in addition of the ones stated, in a reasonable framework.

At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member

A passion for spreading the light and warmth of Hospitality
. Acting with Integrity and always doing the right thing. Inspiring others through Leadership
. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now
, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

• Children Teacher or Nurse, experience in handling teenagers and younger children.

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our…