Strategic Renewal & Customer Experience Lead
Job in
Ras Al Khaimah, Ras Al Khaimah, UAE/Dubai
Listed on 2026-08-31
Listing for:
Mackenzie Jones Middle East
Full Time
position Listed on 2026-08-31
Job specializations:
-
Business
Business Administration, Customer Success Management
Job Description & How to Apply Below
Mackenzie Jones Middle East is supporting a UAE-based organization in hiring a Renewal Manager to own the end-to-end renewal journey across all customer segments. The role emphasizes governance, data-driven improvements, and customer-first renewal experiences.
You will lead a renewal monitoring team, drive segmentation and digital initiatives, and partner with Commercial, Licensing Operations, IT, Legal, and PMO to ensure efficient, compliant renewals and higher conversion.
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