Assistant Manager - Housekeeping Job Ras Al Khaimah area,Ras Al Khaimah UAE/Dubai,Hospitality / Hotel / Catering

Job Description

About Wynn Al Marjan Island:
On schedule to open in the United Arab Emirates in Spring 2027, Wynn Al Marjan Island has been created as an opulent and entertaining beachside destination for discerning guests to play and relax. Located less than 50 minutes from Dubai International Airport, this integrated resort offering 1,530 rooms and suites, 22 restaurants and lounges, a theatre, nightclub, and five-star spa is currently under construction on a picturesque island that gracefully curves into the Arabian Gulf.

About

the Position

Wynn Al Marjan Island is currently seeking an Assistant Manager – Housekeeping to join the resort’s hotel housekeeping team.

Responsibilities

Report for duty on time, maintaining proper uniform standards and name identification as required.
To attend daily briefing on selected areas conducted by direct leader
To be proficient in handling software relating to property management
- Opera, HotSOS- communication system, Opera and other relevant systems as required for day-to-day operations
To be flexible in working hours and scheduling as per resort requirements
To carry out any other job-related duties as required by the leaders
To promote an environment of multi-tasking within the department
To be fully trained on resort emergency procedures and first aid as per resort standards
To manage day-to-day operations of the department ensuring guests receive prompt and courteous service and all areas of the operation are running as per resort standard procedures and policies
To ensure that all operational aspects are aligned to create memorable experiences for guests
To manage the departmental roster / manning of the rooms team
To conduct Shift Briefings with Guest Room Attendants and Supervisors, with relevant information on day-to-day operations
To support and assist Supervisors in developing Guest Room Attendants based on quality audit results and improvement planners, ensuring each Guest Room Attendants delivers consistent level of service thereby meeting and exceeding guest expectations
To ensure building efficient working relationship between the housekeeping coordinators and Front Office room controller to ensure daily room turnover is efficiently managed and guests have a seamless arrival and stayover experience
To liaise with VIP Services and Guest Services to ensure their room type priority is also linked with the housekeeping room turnover
To be responsible for the daily measurement tools for productivity, Time and Motion, etc. ensuring there is no redundancy of duties
To carry out effective and documented communication with team members thereby ensuring team is aware of standards and expectations of the department, activities in the resort or any other pertinent information that they need to carry out their daily tasks
To ensure all colleagues are reporting to duty in proper uniform, on time and well groomed
To manage daily HotSOS, FCS (communication system) call requests, maintenance job order, etc. to make sure there is no discrepancy or late close out
To liaise closely with Front Office and Facilities with regards to the Preventive Maintenance Program
To be responsible for a smooth turnaround of the operations and to liaise with Front Office/VIP services (Suites) regarding late checkouts that will impact the midnight turnover
To coordinate and manage deep cleaning and special task schedules, ensuring all rooms and floor areas are maintained based on the expected levels of cleanliness and as per resort standards
To carry out inspections of all areas to ensure that the standards are maintained as per the resort standard
To ensure all guest requirements are proactively anticipated and provided based on requests, reservation details, traces, profile notes or observations from team members
To meet guests to provide personalized service and solicit feedback as well as to address any guest grievances and resolve them efficiently
To follow through on every complaint received, determine the root cause and ensure that recurrences are avoided
To conduct quality audits in the rooms and ensure quality of service is at the highest standards, drafting improvement planners based on the…


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