Chief Concierge

About the Resort

Anantara Mina Al Arab Ras Al Khaimah Resort is located in Ras Al Khaimah, the northernmost emirate of the UAE. Escape to Ras Al Khaimah for beach, desert, and mountain adventures. The resort offers overwater luxury on the Arabian Gulf in a pristine eco‑sanctuary. Nature lovers will relish the open terrain of Ras Al Khaimah — from balmy waters and golden shorelines to rugged desert.

Charter a yacht, sail off into the sunset, ride across rolling dunes and conquer the mountain peak of Jebel Jais. Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning “without end,” the brand embodies freedom, movement, and harmony. Founded in 2001 in Thailand, the company has expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises.

• Supervises and directs Concierge, Bell Desk activities and Bell Staff as well as Doormen, Valet Parking and airport transportation requirements
• Provides information pertaining to all hotel services, local places of interest, restaurants, doctors, sightseeing tours and any other information likely to be of interest to guests
• Recommends first and foremost the hotel’s own Food and Beverage outlets before outside restaurants, with full knowledge of the outlets (e.g., cuisine, operating times, etc.)
• Ensures the lobby is always kept in an orderly fashion
• Prepares efficient work and vacation schedules for Concierge, Doorman, and Bell Services, taking into consideration project occupancy and forecasts and large group movements
• Ensures that all Concierge, Doormen, Valet, and Bell staff are neat, clean and punctual at all times and that they perform the task assigned to them promptly and efficiently
• Handles problems associated with guests and liaises with department heads or executive management in the absence of the Director of Operations
• Maintains a comprehensive, current and guest‑focused set of departmental standards and procedures and implements them through on‑the‑job training
• Ensures that training needs analysis of departmental staff is carried out and training programs are designed and implemented to meet those needs
• Conducts probation and formal performance appraisal discussions; coaches, counsels and disciplines staff, providing constructive feedback to enhance performance
• Ensures that all guest requests for information or assistance are fulfilled in an exceptionally courteous, efficient, and professional manner commensurate with the hotel brand

• Strong concierge and front office skills and knowledge
• Minimum 2 years at a management level of a luxury hotel
• Possesses good computer and property management system skills
• Excellent communication skills in English – oral and written; knowledge of local and foreign languages is an advantage
• Outstanding guest relations skills
• Les Clefs d’Or certification is a must
• Able to work a flexible schedule, including weekends and holidays