Laundry Valet

Job Location: Anantara Mina Al Arab Ras Al Khaimah Resort

• Ensure that all guest and other hotel laundry is processed quickly and efficiently, in line with the laundry requirements of each item and the SOPs of the hotel, keeping all items clean and in good condition.
• Ensure the safe storage, care and use of any chemicals, to protect themselves and colleagues from incorrect or dangerous usage.
• Use the laundry machines in line with their operating instructions, taking account of weight restrictions, and other requirements.
• Separate all linen to be washed with other items of similar use and colour.
• Quickly collect all items of laundry from guest rooms as required.
• Separate collected Guest Laundry to be dry cleaned, pressed or washed and send to the section concerned.
• Prior to delivering guest laundry back to the room, check all guest laundry items have been properly processed.
• Deliver guest Laundry to rooms, taking account of ‘Do Not Disturb’ requirements of the guest.
• Provide billing details to the cashiering department before the end of the shift.
• Help colleagues with any job assignments, and assist with and perform any other related hotel duty that may be assigned.
• Perform related duties and special projects as assigned.

• Knowledge of hotel laundry procedures and garment care.
• Basic understanding of fabric types, stain removal, and laundry symbols.
• Ability to complete laundry request forms and accurately tag guest garments.
• Good organizational and time management skills.
• Strong attention to detail to prevent loss or damage of guest clothing.
• Basic communication skills to interact professionally with guests and colleagues.
• Ability to handle guest requests promptly and courteously.
• Knowledge of hotel safety, hygiene, and security procedures.