Manager - Butler Services

Job Description

About Wynn Al Marjan Island:
On schedule to open in the United Arab Emirates in Spring 2027, Wynn Al Marjan Island has been created as an opulent and entertaining beachside destination for discerning guests to play and relax. Located less than 50 minutes from Dubai International Airport, this integrated resort offering 1,530 rooms and suites, 22 restaurants and lounges, a theatre, nightclub, and five-star spa is currently under construction on a picturesque island that gracefully curves into the Arabian Gulf.

Wynn Al Marjan Island is currently seeking a Manager - Butler Services to join the resort’s Butler Services team.

• Lead, supervise, and motivate the Butler Services team to deliver world-class service.
• Oversee daily villa operations, including guest arrivals, departures, and in-villa experiences.
• Ensure all guest requests and special requirements are met promptly and professionally.
• Monitor and maintain villa presentation, cleanliness, and maintenance standards.
• Manage scheduling, task assignments, and performance evaluations for the villa team.
• Handle guest feedback, resolve issues, and escal… concerns as needed.
• Maintain accurate records of guest preferences, service logs, and operational reports.
• Support inventory management and ordering of amenities and supplies.
• Uphold strict confidentiality and privacy standards at all times.
• Provide unparalleled arrival and departure experience for WMI VIP guests
• Oversee and coordinate Butler Services and other relevant departments and manage every point of contact (Doorperson, Front Office, Butler) to ensure a memorable and smooth guest experience
• Manage the Butler Services Team and ensure they deliver WMI’s high standards of quality, service and guest satisfaction in every aspect of the VIP guest experience
• Monitor the team’s adherence to, and execute and complete operations in accordance with, established policies and procedures
• Monitor quality control mechanisms for Butler Services, including service standards, staff grooming, facilities presentation, and health and safety
• Monitor and inspect the daily upkeep and maintenance of Butler Services areas, facilities, and tools
• Inspect VIP guestrooms and ensure special requests are followed up
• Know and understand the resort’s facilities and services
• Monitor guests’ preference profiles and track their likes and dislikes
• Conduct property tours upon request
• Ensure the accuracy of guests’ accounts and payments against sales records
• Accept any other duties and responsibilities assigned by the Director
• Coordinate with relevant departments to satisfy guest needs
• Greet VIP guests at the airport when required, including the greet and farewell identified guests upon arrival and departure
• Oversee guests’ restaurant reservations, spa bookings, show tickets, sightseeing and limousine service
• Anticipate and respond to guests’ requests and handle complaints promptly and to their satisfaction
• Execute corrective action if necessary and ensure follow-through if no immediate solution can be found
• Provide feedback to guests’ recommendations, share their ideas with staff and management and include in planning and operations
• Establish a rapport with guests and build professional relationships
• Ensure the team meets or exceeds guest service goals
• Assist in designing departmental training and writing operating procedures
• Provide supervision, direction and leadership to the team to achieve department goals
• Conduct daily briefings and review arrival/in-house guest profiles, disseminate company information, and any other pertinent information to Butler Services Team
• Assist to hire, train, supervise, and manage Butler Services and support staff
• Coach, motivate, counsel and evaluate staff and encourage their participation in decision-making
• Oversee scheduling of rosters and breaks and ensure manpower meets demand
• Manage and approve time and attendance records in a timely manner
• Delegate tasks fairly and equitably among the team and promote teamwork
• Identify and develop each Team Members’ individual strengths to maximize team performance
• Test and correct any deviations from service procedures swiftly through on the…