Front Office Supervisor

Job Description

We invite you to join our dynamic hospitality team in Ras Al-Khaimah United Arab Emirates as a Front Office Supervisor In this pivotal role you will lead and inspire your front office team to deliver exceptional guest experiences while maintaining operational excellence As Front Office Supervisor you will combine your passion for customer service with strong leadership capabilities to ensure every guest interaction reflects our commitment to quality and professionalism You will be the backbone of our front office operations balancing guest satisfaction with efficient administrative procedures and team development Lead train and recognize front office team members to support exceptional guest service delivery and foster a collaborative work environment Provide engaging professional and friendly service to guests turning their visits into memorable experiences Handle guest inquiries and complaints with empathy and decisiveness ensuring appropriate resolution and follow-up actions Oversee front office operations including room assignments guest check-ins check-outs and billing accuracy Manage and balance all room charges including ancillary services F amp B spa concierge and other departments Audit and post room rates and taxes accurately ensuring all guest billing is correct for groups tours and individual guests Process and reconcile front office credit card transactions with precision and attention to detail Perform end-of-day duties for the property management system and point-of-sales systems Maintain comprehensive knowledge of all groups and events in-house effectively communicating relevant information to staff Ensure adherence to all hotel policies procedures and service standards while promoting a culture of continuous improvement Support company initiatives including guest satisfaction surveys loyalty programs and quality assurance standards Maintain full understanding of emergency procedures and safety protocols including fire safety procedures Collaborate with all hotel departments to ensure seamless operations and guest satisfaction Work independently and prioritize responsibilities effectively while managing multiple tasks simultaneously Demonstrate flexibility and resilience when handling high-pressure situations and unexpected challenges Minimum 2 years of proven guest services experience, with at least 1 year in a front office or supervisory capacity

Strong knowledge of Property Management Systems (PMS) and hotel operations software

Excellent written and verbal communication skills in English, with the ability to interact professionally with diverse guests and team members

Demonstrated leadership and team training experience with the ability to motivate and develop staff

Exceptional interpersonal skills with a customer-focused mindset and genuine empathy for guest needs

Highly organized and detail-oriented with strong analytical abilities for financial reconciliation and billing accuracy

Proficient in computer applications including Microsoft Word, Excel, and PowerPoint in a Windows environment

Ability to multitask effectively, prioritize responsibilities, and work well under pressure in a fast-paced environment

Strong problem-solving and conflict resolution skills with a decisive approach to challenges

Knowledge of hotel billing procedures, cash handling, and financial accuracy standards

Familiarity with hotel loyalty programs and guest management systems (preferred)
Valid driver's license (preferred for UAE operations)
Flexibility to work various shifts, including evenings, weekends, and holidays as required by operational needs

Commitment to maintaining the highest standards of professionalism, integrity, and transparency in all interactions

Ability to work independently while remaining collaborative and inclusive with team members