F&B Guest Relations Executive

Are you passionate about creating memorable guest experiences building strong relationships and working collaboratively with others As an F amp B Guest Relations Executive you will be an ambassador for the exceptional service and culinary experiences that define our Food amp Beverage operations You will support both the guest-facing and administrative aspects of the department

• Assist F amp B operations in providing warm professional and attentive service to guests across our Food amp Beverage outlets
• Assist guests with menu selections providing accurate information on menu items beverages promotions and preparation methods
• Handle Food amp Beverage inquiries and direct them to the appropriate outlet or department
• Prepare correspondence reports letters meeting minutes and other departmental documents
• Maintain accurate Food amp Beverage files and records
• Assist with the preparation and printing of menus and other F amp B materials
• Create and maintain departmental databases including supplier guest and business contact information
• Coordinate closely with other departments to support Food amp Beverage and Culinary operations
• Assist with purchase requests and other departmental administrative processes
• Process and coordinate monthly attendance and payroll information for F amp B Service and Culinary teams
• Provide administrative and operational support to the Food amp Beverage leadership team as required
• Support hotel operations and special events when required

• Minimum 2 years of experience in a similar role, preferably within a hotel or hospitality environment.
• Degree or diploma in Hospitality Management, Food & Beverage , or a related field preferred.
• Excellent organizational and multitasking skills with strong attention to detail.
• Proficiency in Microsoft Office.
• Strong communication, interpersonal, and problem-solving skills.
• Guest-focused, professional, and confident when interacting with guests and colleagues.
• Ability to work collaboratively within a diverse team environment.
• Flexible, proactive, and able to perform effectively in a fast-paced hospitality environment.