Reservations Manager

Company Description

Established in 2000 in Turkey Rixos pioneers the ALL Inclusive ALL Exclusive concept inviting guests to discover a world of possibilities with luxurious stays inclusive of culinary delights from around the globe live entertainment daily sports and fitness activities sensorial spa and wellness journeys and fun-filled kids and teens activities Each Rixos property presents a unique experience inspired by local culture global influences and our Turkish heritage all within a setting of unparalleled luxury

Managing staff and ensuring smooth day to day activities for reservation department

Ensuring that quality of reservation is maintained in terms of guest details rates payment methods etc Planning and using efficient organizational skills to run the daily operation Supervising on-the-job and weekly training held by team leader for all staff To keep reservations staff informed on all changes or developments within the hotel and the company To spot-Check reservations made the previous day and Check all VIP arrivals

Training developing and motivating staff to increase productivity To keep department informed of all changes in the customer profile rates strategies promotions and specials Maximizing employee productivity and morale within the department and consistently maintain discipline within hotel guidelines and local regulations Having a full working knowledge and ability to supervise train correct and demonstrate all duties and tasks in assigned place of work accordingly to the standards as set Assisting to Revenue Manager Director of Revenue for preparing necessary reports documents duty roster and for other tasks might be required by management Understands and utilizes a consistent approach to selling in order to support the sales team Ensures a sales attitude is adopted

Ensures and maintains the security of information relating to customers and personnel in the hotel Complies with all company policies and procedures relating to guest services and all systems Computer literate with excellent written and oral proficiency

Sound knowledge of English language

Tactful and patient Able to communicate clearly and willing to help others Flexible and diplomatic when dealing with demanding and unreasonable guests

Carry out any other reasonable task which may not be stated here as requested Assist in Task Force Teams for new openings

SINCERITY AND TRANSPARENCY Be proactive and use good judgement when dealing with challenging situations

Act with professionalism and integrity

Be transparent in your motives methods and expected results

Own mistakes and share your knowledge to prevent a repetition of the same error within your department or division

Conduct business honestly amp fairly

Keep sensitive information confidential

Follow through on commitments

Work well both autonomously and within a team Display a positive approachable attitude

Spend time getting to know your fellow employees and our guests

Support each other we all work within the same hotel and company

Committed to quality

Committed to exceptional financial results

Be responsible for the bottom line Committed to the Rixos Policies amp procedures Guide STRONG QUALITY MANAGEMENT AND INNOVATION CONCEPTS Be committed to exceeding expectations

Never settle for the status quo or mediocre work Continuously search for areas of improvement

Provide positive constructive feedback

Minimum one year experience with the same position in a 5 star hotel

Willingness to work flexible hours, including weekends, public holidays, and peak operational periods, as required by hotel operations.

Ability to work in a fast-paced, guest-centric luxury environment while maintaining professionalism and service excellence.

Strong attention to detail, problem-solving skills, and the ability to handle sensitive situations with discretion and confidence.

Commitment to upholding brand standards, hotel policies, and applicable health, safety, and quality requirements.

Collaborative mindset with the ability to work effectively across departments to enhance the overall guest experience.