Coordinator - Group Desk

Job Description

About Wynn Al Marjan Island:

Wynn Al Marjan Island will be the first integrated resort in the UAE. Set to open in 2027, the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.

Wynn Al Marjan Island is currently seeking a Group Desk Coordinator to join the resort’s Group Desk team.

The primary duties and responsibilities of this role are:

• Coordinate all group arrivals, departures, and in-house group activities in accordance with established procedures.
• Review and manage rooming lists, guest information, special requests, and group reservations to ensure accuracy prior to arrival.
• Coordinate group room assignments in collaboration with Front Office leadership, Reservations, Housekeeping, Hotel Sales, Celebration & Event, and Revenue Management.
• Prepare and organize key packets, registration materials, itineraries, collateral, and welcome amenities for arriving groups.
• Serve as the primary Front Office contact for group-related inquiries and operational coordination.
• Liaise with Sales, Convention Services, Event Management, and other departments to ensure group requirements are communicated and executed.
• Monitor group arrivals and departures, ensuring guestrooms are prepared and operational requirements are met.
• Assist with dedicated group check-in operations, including pop-up check-in locations and high-volume arrivals.
• Track and communicate changes to rooming lists, billing instructions, VIP designations, and special requests.
• Support guest issue resolution and service recovery for group guests when required.
• Maintain accurate records, reports, and documentation related to group operations.
• Ensure compliance with company policies, operational procedures, and Forbes Five-Star service standards.
• Support departmental projects, operational planning, and opening readiness initiatives as assigned.

The ideal candidate for this position will have the following experience and qualifications:

• Minimum 2 years of Front Office, Reservations, Groups & Events, Convention Services, or Guest Services experience, preferably within a luxury hotel or resort.
• Strong understanding of hotel operations, group reservations, room assignments, and guest arrival processes.
• Excellent organizational skills with strong attention to detail and accuracy.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Strong communication and interpersonal skills with the ability to collaborate across departments.
• Proficiency in Property Management System (i.e. Opera Cloud) and Microsoft Office applications.
• Strong problem-solving and service recovery skills.
• Fluency in English required; additional languages preferred.
• Professional appearance and guest-focused attitude.
• Flexible schedule including weekends, holidays, and evenings.
• Prior experience within luxury hospitality environments preferred.

We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and incentive programs, and other employee benefits . The result is a package that makes this role highly attractive to outstanding applicant s seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.