Front Office Manager

Job Description:

Get ready to discover Mövenpick Resort Al Marjan Island, a 5 star resort in Ras Al Khaimah built beside 300M. of soft sand beach. 418 rooms and suites offer flexible comfort with spectacular sea views from every balcony. Six specialty bars and restaurants , three outdoor pools, a wellness hub with a fully equipped gym and four treatment rooms, water sports, and a year round Kids Club make it an ideal holiday destination.

Whatever your pace, in the sea or on land, enjoy an experience fueled environment.

Inspiring and engaging. As a Front Office Manager, you will show your leadership and interpersonal strengths to maximize the Front Office Operations and ensure an exceptional guest journey.

• Lead and oversee all Front Office operations, ensuring exceptional guest experiences and smooth day-to-day service delivery.
• Manage a high-volume hotel environment, coordinating Front Office activities to maintain efficiency, service excellence, and operational standards.
• Drive guest satisfaction by proactively resolving concerns, handling escalated guest issues, and implementing long-term solutions to prevent recurrence.
• Develop, coach, and inspire the Front Office team through training, performance management, succession planning, and continuous feedback.
• Foster a culture of personalized service by ensuring effective recognition of VIPs, repeat guests, and loyalty members through pre-arrival planning and guest preference management.
• Monitor and optimize Front Office performance, including room upselling, paid upgrades, loyalty enrolments, and other key revenue-generating initiatives.
• Ensure effective utilization of hotel systems, including Opera/Opera Cloud and other Front Office technologies, while maintaining strong controls over room inventory, billing, guest profiles, and reporting.
• Act as Manager on Duty when required, confidently leading operations during peak periods, managing guest flow, coordinating with Housekeeping and Engineering, and responding to operational challenges.
• Build strong relationships across departments to ensure seamless guest journeys and efficient communication throughout the hotel.
• Maintain the highest standards of luxury hospitality, professionalism, and service excellence in line with brand expectations.

• Minimum 5 years' progressive Front Office/Rooms experience, including at least 2 years in a Front Office management or equivalent leadership role, preferably within an internationally branded upscale or luxury hotel/resort.
• Proven experience leading a high-volume Front Office operation and multicultural team, ideally within a large resort or hotel environment.
• Strong working knowledge of Opera/Opera Cloud PMS, room allocation, guest profiles, billing, credit controls, reporting and Front Office operating procedures.
• A demonstrated track record of personally resolving complex guest complaints, conducting root-cause follow-up and implementing measures that prevent recurrence.
• Strong leadership capability in coaching, performance management, succession development, rostering and maintaining service standards during peak operations.
• Commercial understanding with demonstrated results in room upselling, loyalty enrolment, occupancy/ADR support and ancillary revenue generation.
• Strong experience managing VIPs, repeat guests, loyalty members, special arrivals and high-profile guest journeys.
• Confident Manager-on-Duty capability, with the judgement to lead through high occupancy, room-readiness challenges, overbooking, system disruption, emergencies and other operational pressure situations.
• Excellent English communication and interpersonal…