Royal Service Centre Agent; Telephone Operator

Company Description

Resort Al Marjan Island, a 5 star resort in Ras Al Khaimah built beside 300M. of soft sand beach. 418 rooms and suites offer flexible comfort with spectacular sea views from every balcony. Six specialty bars and restaurants , three outdoor pools, a wellness hub with a fully equipped gym and four treatment rooms, water sports, and a year round Kids Club make it an ideal holiday destination.

Get ready to discover Mövenpick Resort Al Marjan Island, a 5 star resort in Ras Al Khaimah built beside 300M. of soft sand beach. 418 rooms and suites offer flexible comfort with spectacular sea views from every balcony. Six specialty bars and restaurants , three outdoor pools, a wellness hub with a fully equipped gym and four treatment rooms, water sports, and a year round Kids Club make it an ideal holiday destination.

First impressions are everything! As a Telephone Operator, you will take care of the guests by answering to all the calls in our Royal Service Centre.

• Answer incoming calls promptly and professionally, providing exceptional service and ensuring all guest inquiries and requests are handled efficiently
• Act as the central point of contact for guests, coordinating with various hotel departments to ensure seamless communication and timely resolution of requests
• Take initiative to personalize each guest interaction, creating memorable experiences and exceeding guest expectations
• Promote hotel facilities, services, and special offerings, identifying opportunities to enhance the guest experience and satisfaction
• Maintain a courteous, friendly, and professional telephone manner while adhering to hotel standards and procedures
• Accurately record and relay messages, requests, and service follow-ups to ensure guest needs are met promptly and effectively

Your experience and skills include:

• Should have min. 1 years of experience as Guest Relations for a 5 Star Resort in UAE
• Being Multi-lingual i.e. Arabic / German/Russian / French languages would be a Plus
• Prior experience working with Opera is Mandatory
• Proven ability to build and maintain good relationships with all stakeholders
• Communicate thoughts, actions and opportunities clearly with strong networking skills

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
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