Reservations Agent

Company Description

We are far more than the worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor / Ennismore's limitless possibilities.

By joining us every chapter of your story is yours to write, and together we can imagine tomorrow’s hospitality.

We are far more than the worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor / Ennismore's limitless possibilities.

By joining us every chapter of your story is yours to write, and together we can imagine tomorrow’s hospitality.

Rixos Bab Al Bahr is a luxury hotel chain providing a traditional Turkish hospitality in an excellent manner. changing the concept of a real luxury by giving a new meaning of the all-inclusive holiday concept through providing a unique experience.

• Competitive Salary
• Duty Meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks
• Vacation tickets /benefits provided by the hotel
• Medical Insurance Provided

To manage guest inquiries and reservations with exceptional service, ensuring seamless booking experiences while optimizing revenue and maintaining the highest quality standards.

• Demonstrate a deep understanding of pricing principles and revenue management strategies across all segments, including Retail, Negotiated, Leisure, Group, and other specialized categories.
• Ensure seamless application of rate restrictions, hurdles, and availability controls to optimize revenue.

• Convert inquiries into confirmed reservations through personalized engagement and expert upselling techniques.
• Align reservations with the hotels revenue management strategies to drive optimal performance.

• Provide highly personalized service, tailoring each interaction to meet the unique needs and expectations of ultra luxury clientele.
• Exhibit expert knowledge of all hotel products, services, and experiences to craft bespoke guest journeys.

• Handle all reservation-related emails and calls with precision, ensuring a flawless and efficient booking process.
• Maintain meticulous accuracy in the PMS database, ensuring proper market segmentation and data integrity.

• Identify and capitalize on sales opportunities through individual travelers, corporate accounts, wholesalers, and luxury travel agencies.
• Strengthen relationships with elite clientele by offering personalized recommendations and VIP experiences.

• Consistently achieve targeted scores in LQA & IFH Hotel Mystery Shopping audits.
• Ensure all reservations adhere to the highest standards of data accuracy and guest satisfaction.

• Demonstrate full proficiency in Opera PMS, Resaweb, and other revenue management tools.
• Maintain comprehensive knowledge of the hotels telephone system to ensure seamless communication.

• Assist the Reservations & Revenue Management leadership with special projects and strategic initiatives.
• Contribute to achieving departmental goals, including ALL loyalty program enrollments and guest engagement metrics.

• Adaptability & Agility
• Meticulous Attention to Detail
• Multitasking & Efficiency
• Organizational Excellence
• Exceptional Communication & Interpersonal Skills
• Problem Solving Mindset

• Degree/Diploma in Training and Development or Hotel Management
• Working knowledge of Opera, Microsoft Office
• Fluency on Russian is required

• Minimum 2 years experience in Hotel or Resort, as Reservations Agents
• Luxury hotel or resort background preferred
• Understands the local culture and have worked in the region