Duty Manager

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Rixos Al Mairid is seeking a proactive Duty Manager to oversee daily hotel operations, ensure guest satisfaction, and resolve issues promptly. The role acts as the property representative in the absence of senior management.

• Operational Oversight:
  Supervise hotel departments during assigned shifts.
• Guest Relations:
  Address and resolve guest concerns and service requests.
• Coordination:
  Liaise with department heads to ensure seamless service.
• Incident Management:
  Respond to emergencies and document incidents.
• Reporting:
  Compile shift reports and communicate key updates to management.

• Minimum 2–3 years of experience as a Duty Manager or in a similar Front Office supervisory role, preferably in a luxury hotel.
• Bachelor’s degree or diploma in Hospitality Management, Hotel Management, or a related field.
• Strong leadership, problem-solving, guest relations, and complaint-handling skills.
• Excellent communication and interpersonal skills, with proficiency in hotel property management systems (PMS).
• Ability to work flexible shifts, including weekends and public holidays.
• Job-Category:
  Rooms
• Job Type: Permanent
• Job Schedule:
  
  Full-Time

Role Level: Associate Work Type:
Full-Time Country:
United Arab Emirates City:
Ras Al Khaimah Company Website:  Job Function:
General Management Company Industry/ Sector:
Hospitality