Guest Relations Supervisor
Listed on 2026-10-20
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Hospitality / Hotel / Catering
Guest Services, Hospitality & Tourism, Hotel Front Desk
Ras Al Khaimah, United Arab Emirates
Work Mode:On-site
Date Posted:16 October 2026
Job Reference/:33d092bf-da0f-48c0-86d2-6bb
Job Description / Role:As a Guest Relations Supervisor at Rixos Bab Al Bahr, part of the All-Inclusive Collection, you will lead the Guest Relations team in delivering exceptional, personalized experiences for all guests. You will oversee daily operations, mentor team members, and ensure that every interaction reflects the bold, playful, and stylish identity of the Rixos brand.
Key Responsibilities:- Supervise and support the Guest Relations team, ensuring seamless service and high standards of guest care.
- Handle VIP and high-profile guest arrivals, departures, and special requests, ensuring a memorable experience.
- Monitor guest satisfaction and proactively address inquiries, concerns, or complaints to ensure prompt resolution.
- Coordinate with Front office, Housekeeping, F&B, and other departments to provide personalized and seamless guest experiences.
- Assist in training, coaching, and mentoring Guest Relations Agents to maintain service excellence and professional growth.
- Maintain detailed knowledge of hotel facilities, services, promotions, and local attractions to provide accurate guidance to guests.
- Implement and maintain guest recognition programs, loyalty initiatives, and special occasion services.
- Oversee guest communication, including pre-arrival requests, welcome letters, and post-departure follow-ups.
- Support scheduling and workflow planning for the Guest Relations team to ensure adequate coverage during peak periods.
- Ensure compliance with health, safety, and hygiene standards in all guest interactions.
- Maintain accurate records of guest preferences, feedback, and incidents, reporting to management as required.
- Uphold professional appearance, grooming standards, and the Rixos brand’s service philosophy at all times.
Required:
Previous experience in guest relations, concierge, or front office roles, with supervisory experience preferred, in luxury hotels or resorts.
Skills Required:- Strong leadership, team management, and interpersonal skills
- Exceptional guest service orientation with problem-solving and conflict resolution abilities
- Excellent communication skills and the ability to anticipate guest needs
- Knowledge of hotel operations, facilities, and local attractions
- Professional appearance, confident demeanor, and alignment with the Rixos brand identity
- Strong organizational, multitasking, and attention-to-detail skills
- Ability to work flexible hours, including weekends and holidays, as required
Fluency in English; additional foreign language (Russian) preferred.
Employment / Job Type:Full Time
Benefits:Duty Meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks, Vacation tickets /benefits provided by the hotel, Medical Insurance Provided
Nationality:Any Nationality
About the Company:French headquartered hospitality group and one of the largest hotel operators worldwide, with brands including Raffles, Fairmont, Sofitel, Pullman, Movenpick, Novotel, Mercure, and Ibis. Accor has a strong Gulf footprint across the UAE, Saudi Arabia, Qatar, Kuwait, Bahrain, and Oman, spanning city hotels, beach resorts, and serviced apartment properties.
Company Industry:Hospitality
Department /Functional Area:
Guest Relations / Front Office
Closing Date:Not mentioned (apply as soon as possible)
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