Senior Hostess Russian Speaker Job Ras Al Khaimah area,Ras Al Khaimah UAE/Dubai,Hospitality / Hotel / Catering

Job Description

Dining room layout table seat section numbers proper table setups restaurant capacity hours of operation price range and dress code
Restaurant reservation procedures
Daily house count arrivals departures VIP s
Scheduled in-house group activities locations and times
All department policies service procedures
Answer telephone within 3 rings using correct salutations and telephone etiquette
Take record and confirm restaurant reservations cancellations in accordance with departmental standards
Communicate reservation cancellation changes to management as they arise throughout the shift
Monitor the preparation of own assignments ensuring compliance to departmental standards
Ensure that all menu s check folders are cleaned and in sufficient quantity
Ensure that the hostess stand is cleaned and organized
Review the Reservation book pre-assign designated tables and follow up on all special requests
Greet the guests at the entrance of the restaurant

Seat Guest accordingly to floor plan being fair to each waiter
Show guests their table which has been designated to them
Ensure that the guests are pleased with their table
Present the open menu to the guest
Ensure that the tables are set to the best service of the guest
Anticipate heavy business times and organize procedures to handle waiting lines
Anticipate guests needs respond to them promptly and acknowledge guest however busy and whatever time of the day
Maintain positive guest relations at all times
Be familiar with hotel services activities to respond to guest inquiries accurately
Handle guest complaints following instant pacification procedures and insuring guest satisfaction
Monitor guests reactions and confer frequently with management to ensure guest satisfaction
Monitor and participate to ensure that all tables are cleared and reset according to the department procedures
Monitor and maintain cleanliness and working conditions of own section equipment and supplies
Assist restaurant staff with their job functions to ensure optimum service to guest when requested
Promote a cooperative working climate maximizing productivity and quality
Do table visits systematically at each meal period to ensure guest satisfaction
Promote F amp B Outlets to each customer in down time
Successful completion of the training process
To assist the Supervisor to ensure proper cashiering procedures are followed and accurately balanced
To assist in Menu printing
To report for duty punctually wearing the correct uniform and name tag
To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards
To provide friendly courteous and professional service at all times
To maintain good working relationships with colleagues and all other departments
To read and understand the hotel s Employee Handbook and to adhere to the hotel s rules and regulations and in particular the policies and procedures relating to Fire Hygiene Health and Safety
To comply with local legislation as required
To respond to any changes in the department as dictated by the needs of the hotel
To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned including redeployment to alternative departments areas if required to meet business demands and guest service needs
To attend training and meetings as and when required
Diploma or degree in vocational hospitality, fresher or 1 year of experience in 4-5 star hotel.

Fluency in Russian Language